Assistant Hospital Manager, Como Lake Animal Hospital, Coquitlam

Assistant Hospital Manager Location: Coquitlam, BC

Compensation: $55,000 - $60,000 salary

Report to Area Manager

Skills and Qualifications

3 years of experience as a CSR, lead RVT or related Manager role (veterinary industry preferred but necessary)

Knowledge of customer service and marketing programs

Excellent verbal and written communication skills

The ability to problem-solve and make decisions

Strong organizational skills

Great interpersonal skills and a friendly, positive attitude

Respect for and willingness to work with clients and their pets

Ability to handle multiple tasks

Ability to lift up to 40 pounds

Job Responsibilities

You will work closely with the Area Manager to support daily/weekly tasks; administrative, customer service, inventory programs, onboarding new employees, reporting and weekly updates

Assist with hiring and training initiatives and coordinate with Human Resources

Assist and review sales and other financial reports (training provided)

Positively represent the hospital and VCA in the professional community and to the general public

Assist in the development and delivery of employee evaluations for the front desk with the area manager

Handle the communication of financial information to clients and doctors

Identify and provide recommendations for potential problems, non-routine situations, workflow processes, and client service needs to the hospital manager

Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business

Benefits

RRSP 5% Employer Group Match Program

Exceptional career development: there is room to grow here

Opportunities to give back to your community through VCA initiatives

Wellness days, sick days, and vacation time

Access to amazing education opportunities

Membership and dues if applicable

Employee assistance program

Referral Bonus Rewards

Wellness e-tools to assist with meditation, better sleep, exercise, and focus

Virtual health care (telemedicine) offers quick access to quality care

Generous personal pet care discounts and much more

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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