Medical Office Assistant/Receptionist (Coquitlam)

About Our Clinic Our busy, patient-focused wellness clinic in central Coquitlam offers a range of services including physiotherapy, massage therapy, acupuncture, and clinical counselling. We pride ourselves on creating a welcoming, team-oriented environment where both patients and practitioners feel supported. We are currently looking for a reliable and personable Medical Office Assistant to help manage day-to-day front desk operations. Role Summary This position is well suited to someone who enjoys interacting with people, staying organized, and working in a fast-paced healthcare environment. As the first point of contact, you will play a key role in shaping the patient experience while ensuring administrative and scheduling systems run efficiently. Key Duties - Welcome patients and visitors in a qualified and friendly manner - Manage booking, changes, and confirmations for appointments by phone, email, and in person - Handle point-of-sale transactions and respond to basic billing or insurance-related inquiries - Submit, monitor, and follow up on direct billing claims for ICBC and extended health providers - Maintain accurate, up-to-date patient records while ensuring confidentiality - Coordinate with practitioners to support schedules and patient flow throughout the day - Perform general administrative tasks including scanning, filing, faxing, and supply management - Keep reception and shared clinic areas clean, organized, and presentable - Assist with clinic laundry and support daily opening and closing procedures Required Experience & Skills - Experience in a multidisciplinary clinic is considered an asset (required) - Proficiency with Jane App (required) - Familiarity with ICBC and extended health direct billing processes (required) - Strong verbal and written communication abilities - Professional, patient-centered approach with strong organizational skills - Ability to multitask, prioritize effectively, and work independently - High level of discretion when handling personal health information Pay: $17.85-$23.00 per hour Application question(s): - Do you have any experience with JaneApp? If so, how long? - Do you have any experience billing ICBC and extended health insurance? If so, how long? Work Location: In person Apply on Kit Job: kitjob.ca/job/2pt2dy