Clinical Administration Coordinator (South Dundas)

Company Description Anderson Therapy Services Inc (ATS) has been providing client-centred and innovative services for over 23 years. Our team provides assessment, treatment and consultative services in-clinic, in-school, at work, at home, in remote areas, and through our secure online videoconferencing platform. We focus on highlighting strengths to empower the individual to achieve their full potential in school and the community. Currently, we offer services to Dundas and the surrounding areas, as well as a number northern Ontario Indigenous communities and Nunavut. At ATS, collaboration, compassion, integrity, and innovation guide everything we do. Our proven approach is far from one-size fits all. Hence, we foster a collaborative cross-disciplinary work environment with job flexibility and opportunities for career development to ensure our team is supported. ATS is also dedicated to its team's life-long learning and provides many opportunities for professional development throughout the year to reflect this commitment. Role Description This is a full-time, on-site role located Dundas, ON, for a Clinical Administration Coordinator. In this role, you will support our multidisciplinary team by owning day-to-day coordination of the front office, client scheduling, therapist calendar management, and intake support. This position is a central coordination position that ensures families feel welcomed and supported; therapists’ schedules are optimized, and clinic operations run smoothly and efficiently. If you are highly organized, calm under pressure, tech-savvy, detail-oriented, and passionate about supporting children and families, we encourage you to apply. For additional information about ATS please visit our company website: Anderson Therapy - Children's Speech Therapists Qualifications Required: - Diploma or degree in Office Administration (Health preferred), Social Services, Psychology, or a related field. - Minimum 3 years of experience in a client-facing or clinical/healthcare administrative role. - Experience supporting a multidisciplinary team in healthcare, therapy, or community services. - Strong organizational, multitasking, and time management skills. - Excellent verbal and written communication skills. - Strong customer service orientation and professionalism - Knowledge of privacy legislation (PHIPA/PIPEDA) and confidentiality practices. Assets: - Start as soon as possible. - Familiarity with EMR systems (Jane, Connecteam, etc.). - Knowledgeof First Nations, Inuit and Métis people, history, intergenerational trauma, culture, health priorities and social issues impacting mental health. Self-education is encouraged and ATS provides training opportunities regularly. - Possess the flexibility and time management skills necessary to manage an ever-changing caseload. - Flexibility, problem solving skills, creativity, and organizational/time management skills. - Strong computer skills and familiarity with video conference software (e.g., Zoom), Canva and the Microsoft Office ecosystem (e.g., TEAMS, SharePoint, Outlook, Word, Excel, PowerPoint). Key Responsibilities Client & Family Experience - Serve as the primary point of contact for clients and caregivers in office, via phone, email, and online platforms. - Deliver a welcoming, professional, and culturally respectful experience aligned with ATS values. - Respond to client inquiries regarding services, scheduling, billing, and clinic policies with clarity and compassion. - Support client feedback initiatives and identify opportunities to enhance the overall client experience. Intake, Scheduling & Care Coordination - Coordinate intake processes, including initial inquiries, service matching, consent documentation, and onboarding. - Manage therapist schedules, clinic flow, and room bookings to ensure efficient and uninterrupted service delivery. - Proactively adjust schedules in response to cancellations, changes, or urgent needs. - Support service tracking for contract- or funder-supported programs. Administrative & Systems Coordination - Maintain accurate, timely, and confidential client records in scheduling and EMR systems in compliance with PHIPA/PIPEDA. - Maintain and update internal trackers, dashboards, and administrative systems to support clinic operations. - Track office supplies and support day-to-day reception and front office operations. - Liaise with the finance team, funders, and families regarding invoicing, authorizations, and required documentation. Operational Excellence & Continuous Improvement - Optimize front-office workflows to support efficiency, consistency, and professionalism. - Identify and implement process improvement opportunities that enhance team effectiveness and client experience. - Maintain a safe, organized, and welcoming clinic environment reflective of ATS’s standard of care. Working Conditions - Primarily office-based work involving prolonged periods of sitting, computer use, and telephone communication. - Frequent walking within the clinic to support front office operations, client flow, and room coordination. - Flexibility to work occasional early mornings and evenings as required (e.g 8:15am to 7:15 pm). Shifts are scheduled in advance, with a mix of early and later days, with total weekly work hours staying consistent at 37.5 hrs. - Occasional lifting and carrying of office supplies, equipment, or files (up to 20 lbs). - Ability to multitask in a fast-paced environment and manage multiple interruptions. - Visual and auditory acuity required for computer-based work, scheduling systems, and client communication Job Type: Full time Pay: CA$21.60 - CA$27.00 per hour Benefits - Company events - Dental care - Extended health care - Life insurance - On-site parking - Paid time off - RRSP match - Employee Assistance Program. HOW TO APPLY Please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate to Anderson Therapy Services is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve. Anderson Therapy Services is committed to developing inclusive, barrier-free selection processes and work environments. If you are contacted regarding this opportunity, please let us know if you require any accommodation measures to ensure a fair and equitable assessment. ATS acknowledges that the land at 6 Hatt St. was first inhabited by the Haudenosonee, Attiwonderonk (Neutral) and Anishnabewaki peoples. We honour the sacred land we are on, and its caretakers who provided stewardship over this land for generations. We acknowledge these enduring and resilient people, their elders past and present, as well as generations to come. Apply on Kit Job: kitjob.ca/job/2o3swz