Field Service Technician - Montreal (Saint-Laurent)

Do you excel at clear communication and delivering exceptional customer experiences? Are you a bilingual (English/French) problem solver with the technical insight to think creatively and resolve complex issues in the field? If you’re meticulous, independent, and skilled at managing your time in fast paced environments, you may be the Biomedical Field Service Technician we’re looking for. In this role, your precision and adaptability directly support patient care by ensuring critical medical equipment performs flawlessly when it matters most. Our Company: Trudell Healthcare Solutions is a Canadian, family-owned clinical and service-oriented distributor providing unique, innovative products to select segments of the Canadian healthcare market. With a skilled, knowledgeable, and motivated team, the company is committed to exceeding our customer’s expectations in delivering cost effective solutions to improve patient outcomes. The Position: The position of Field Service Technician is responsible for maintaining, installing and repairing medical equipment within diagnostic/ventilation and other specialty products within customer locations throughout Quebec and the Atlantic regions. The position will be required to test the functionality of equipment/networking systems, take accuracy, sensitivity and selectivity measurements, and as part of the service department will support the sales team. This position will also provide customer and technical support. What We Offer: In addition to fair and equitable compensation and the excitement of working for a growing and reputable company, we offer: - Challenging careers that provide the opportunity to learn constantly - Clear, consistent and demonstrated values - Encouraged Professional Development - Employee Recognition for Milestone Anniversaries - Regular Performance Appraisals - Regular Salary Reviews - Paid Sick Days - 3 weeks paid vacation to start - Comprehensive Group Family Benefits including: - Health and Dental Advantages - Pension Plan - Life Insurance - Employee Assistance Plan - Disability Insurance - Out of Country Insurance Coverage - Choice of supplied company vehicle or vehicle allowance Key Responsibilities: Technical Services - Assist with coordination of new equipment installations - Conduct pre-installation/pre-sale surveys. - Ensure to acquire and prepare necessary equipment and products for installations. - Provide demonstrations, information, and data, to instruct others on the care and technical use of equipment. - Perform preventative maintenance and modifications to equipment according to Company agreements and appropriate industry standards. - Perform repairs and adjustments to medical equipment. - Ensure networks are set up in testing facilities as appropriate. Reports and Inspections - Inspect and maintain medical equipment. - Ensure attendance during inspections and provide information to CSA inspector as required. - Maintain adequate records of installations, repairs, and service activities to meet ISO and appropriate Company standards. Customer Service - Ensure high quality service is provided to our internal and external customers regarding installations, repairs and services. - Act as technical resource and primary contact for diagnostic/ventilation services and other specialty products. - Ensure customer complaints are handled in a timely and professional manner. Administration - Ensure communication is effective and informative regarding issues which may affect the quality of service or products. - Participate in ongoing training and cooperation in special projects as required. As an ideal candidate, you have: - Post-secondary education in Biomedical Engineering Technology, Electromechanical/Electrical or Mechanical Engineering or equivalent. - Minimum three (3) years’ experience in installations and repairs of electromechanical equipment and other health care equipment preferred. - Experience working in a hospital is an asset. - Participation in professional associations is an asset. - Proven technical/mechanical skills to carry out services and repairs as required. - Good time management skills and ability to effectively prioritize. - Able to maintain an up to date understanding of medical equipment, technical requirements and repair procedures. - A valid G class driver’s license, and at least three (3) years’ driving experience with an ongoing satisfactory driver’s abstract is required. - A clear vulnerable sector/ criminal background check, appropriate for working in the hospital environment. Essential Duties - Ability to safely and lawfully operate a motor vehicle. - Ability to lift up to 50lbs (23kg). - Ability to sit and stand, kneel, and bend while conducting repairs. - Ability to climb ladders. - Dexterity, enabling fine mechanical/technical work. - Ability to travel. - Fluent in English and French both written and oral. Working Conditions: - Field/remote setting. - Compensation based on a regular work week of thirty-seven and one half (37.5) working hours, with additional working hours as required to meet ongoing business demands and to fulfill job responsibilities. Since 1922, Trudell Medical Marketing Limited, a member of the Trudell Medical Group, has been a stable and financially sound Canadian-based employer, headquartered in London, Ontario. For over 100 years, we have enjoyed the reputation of being successful and trustworthy in the eyes of our customers, our suppliers and our staff. We are passionate about selling, servicing and distributing technologically advanced Critical Care and Respiratory products and state-of-the-art Operating Room products to hospitals across Canada. We thank all applicants for their interest in joining our team. Only those to be interviewed will be contacted. Trudell Healthcare Solutions is committed to providing fair and equitable compensation opportunities to all teammates. The range displayed on each job posting reflects the target for new hire salaries for the advertised position. Within the range, individual compensation is determined by job-related skills and knowledge, relevant professional, lived experience, and/or work location. Our compensation policies and practices are designed to allow our colleagues’ growth and salary progression as they develop in their role. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter, who can provide specific details for this role and share more information about our total rewards package. As part of our recruitment process, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. All final hiring decisions are made by our recruitment team. Trudell Healthcare Solutions is an equal opportunity employer it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodation during the recruitment process, please let us know. Apply on Kit Job: kitjob.ca/job/2pd7yn