Full-Time Member Reception Agent, Montreal West

Become a crucial part of Desjardins Group as a Member Reception Agent in a full-time on-site role. Your warm welcome and effective communication will create a positive first impression for members and customers.

As a Member Reception Agent, you will play a vital role in ensuring member and customer satisfaction. You will assess their needs and direct them to relevant individuals or alternative channels, all while adhering to Desjardins’ service standards. Your ability to foster autonomy and maintain a welcoming atmosphere will be pivotal in this customer-focused position.

Key Responsibilities:• Welcome and assist members and customers courteously • Direct members to appropriate services or channels • Monitor waiting times and member satisfaction • Promote alternative service tools like mobile apps • Schedule appointments as required

Requirements:• High school diploma in a related field • Minimum two years of relevant experience • Knowledge of Desjardins products and services • Bilingual in French and English • Familiarity with reception and service procedures

Leverage your customer service skills to enhance the member experience at Desjardins. #J-18808-Ljbffr