Workforce Transformation Consultant Needed (Ahuntsic)

Join a transformative project in Ottawa as a Workforce Transformation Accountability Specialist in a hybrid model. Collaborate with teams to modernize accountability structures and enhance workforce performance measures. Our client is seeking a knowledgeable Workforce Transformation Accountability Specialist to support an key workforce management initiative. You’ll be instrumental in designing updated frameworks aligned with modern operating models, requiring 5–7+ years of expertise in service delivery environments. Engage directly with HR and operational teams to build practical tools for performance management. Key Responsibilities: • Evaluate and enhance performance management frameworks • Develop KPIs and accountability structures • Create coaching and remediation guidance • Align operational metrics with contact-centre data • Lead workshops and facilitate stakeholder engagement Requirements: • 5–7+ years in workforce transformation and consulting • Proven skills in developing accountability frameworks • Strong communication and stakeholder engagement abilities • Experience with AI in workforce management preferred • Enhanced reliability clearance required This role strategically enhances operational governance and effectiveness in workforce initiatives. Apply on Kit Job: kitjob.ca/job/2pikb8