IT Service Manager - General Dynamics Canada (Ahuntsic)

Lead IT Services at General Dynamics Mission Systems in Ottawa. As an IT Service Manager, you’ll oversee the Service Desk and End-User Services to ensure exceptional support across Canada. In this strategic leadership role, you will drive the development of IT support functions, implement ITIL practices, and enhance user experiences. Your team will ensure users in Calgary, Ottawa, Sherbrooke, and Halifax receive timely IT services. Collaborating across departments, you'll prioritize projects that align with business goals and user needs. Key Responsibilities: • Oversee delivery of IT support to remote and onsite employees • Champion ITIL practices in end-user services • Enhance IT tools like ServiceNow for service delivery • Develop roadmaps considering user needs and costs • Manage team performance and career development Requirements: • Degree in IT, engineering, or related field • Experience in IT service delivery and project management • Robust leadership and mentorship skills • Knowledge of ITIL framework and practices • Effective communication across organizational levels Elevate the IT user experience while leading dedicated teams towards impactful results at General Dynamics Mission Systems. Apply on Kit Job: kitjob.ca/job/2ps2ab