Hearing Assistant / Receptionist (Courtenay)

Receptionist / Hearing Assistant – Courtenay (Driftwood Mall) At Pardon Me Hearing, we believe everyone deserves to hear better — without overpaying for quality care. As a proudly 100% Canadian, family-owned and operated hearing company, we are committed to providing high-quality hearing aids and compassionate service at prices thousands less than traditional clinics. Our team is built on care, professionalism, and a genuine passion for helping people improve their quality of life through better hearing. We value our employees as our greatest asset and are looking for someone who shares our commitment to exceptional customer service and patient care. We are currently seeking a full-time Receptionist / Hearing Assistant to join our welcoming team in Courtenay (Driftwood Mall). Position Details - Full time - Monday to Friday - 10:00 AM – 6:00 PM About You We are looking for someone who is: - A true people person with outstanding customer service skills - Naturally outgoing, warm, and confident — a genuine extrovert who enjoys building relationships - Comfortable working independently and taking initiative without needing constant supervision - Organized, dependable, and able to manage multiple responsibilities in a busy clinic environment - Passionate about creating a positive and caring experience for every client, especially seniors Key Responsibilities - Welcome clients warmly and assist with inquiries, creating a cheerful, supportive, and professional atmosphere. - Schedule appointments and proactively manage the calendar to maintain a full and efficient schedule. - Assist with hearing aid servicing, including cleaning, replacing parts, and basic troubleshooting. - Complete clerical and administrative tasks, including computer data entry, accounts payable/receivable, paperwork processing, and third-party documentation management. - Manage shipping and receiving of hearing aids and prepare orders for client fittings. - Handle payment processing and maintain the office cash float. - Maintain a clean, organized, and professional office environment, including daily light cleaning and disinfecting procedures. Qualifications - Strong communication and interpersonal skills - Previous customer service experience is required - Ability to work independently while also contributing positively to a team environment - Self-motivated, proactive, and detail-oriented - Experience working with seniors or in a healthcare setting is considered an asset What We Offer - Comprehensive medical and dental benefits, including life, disability, and critical illness coverage - Excellent monthly bonus opportunities - A supportive, caring, and team-focused workplace where your contributions truly matter - The opportunity to make a meaningful difference in people’s lives every day Thank you for your interest in joining Pardon Me Hearing. We look forward to welcoming someone who shares our passion for helping people hear their very best. Apply today and become part of our family! Job Type: Full-time Pay: $22.00-$24.00 per hour Benefits - Dental care - Extended health care - Vision care Work Location: In person Apply on Kit Job: kitjob.ca/job/2pbt2j