IT Technician, Courtenay

You are the first point of contact for ALPHA IT's managed clients. You solve problems quickly, communicate clearly, and treat every client interaction as a reflection of the whole team. This isn't a help desk where tickets disappear into a queue— it's a relationship-driven support model where you own the outcome.

What we need

Respond to client support requests within the 15-minute SLA via phone, Teams, and remote desktop

Diagnose and resolve hardware, software, network, and Microsoft 365 issues

Complete scheduled maintenance tasks: patching, updates, monitoring reviews

Document issues, resolutions, and environment changes in the ticketing system

Assist with onboarding new clients: device setup, account provisioning, documentation

Escalate complex issues to senior engineers with complete context

Requirements

2+ years of IT support experience in an MSP, corporate IT, or helpdesk environment

Solid working knowledge of Windows 10/11, Microsoft 365, and Active Directory

Experience with remote support tools and ticketing systems

Valid BC driver's license and reliable vehicle for on-site visits

Strong verbal and written communication skills

Ability to work independently and manage multiple priorities

Nice to have

CompTIA A+, Network+, or Microsoft certifications

Experience with RMM tools (ConnectWise, NinjaRMM, or similar)

Familiarity with cybersecurity fundamentals: MFA, endpoint protection, email security

Join the ALPHA IT team. Send your resume and a brief note about why this role interests you.

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