Customer Experience Associate - Future Opportunities (Port …, Port Alberni

Work Location Port Alberni, British Columbia, Canada

Hours 15

Line Of Business Personal&Commercial Banking

Pay Details $22.00 - $27.21 CAD

Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products and solutions to existing or prospective TD customers.

Job Overview The Customer Experience Associate brings a charming and energetic presence to the front desk, processing financial transactions accurately and providing excellent customer experiences. This role includes understanding customer needs and recommending suitable banking solutions.

Responsibilities

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.

Respond and resolve customers’ concerns using standard procedures and escalating non‑standard activities as necessary.

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.

Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.

Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence.

Requirements

High School diploma and/or 1+ years of relevant experience.

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment.

Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.

Go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

Dynamic communicator with established customer‑experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Benefits Our Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Training&Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Accommodation Accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help you remove barriers and participate throughout the interview process.

Language Requirement (Quebec Only) Sans Objet

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