Guest Services Operations Manager At Fairfield Halifax …, Halifax Regional Municipality

Elevate guest experiences at Fairfield by Marriott in St. John's, Newfoundland, as a Manager of Guest Services Operations. Lead front office and F&B; functions to ensure exceptional service delivery. In this salaried role, you will oversee both front office and food & beverage operations, driving high-quality guest interactions. Your leadership will foster a productive team setting, focusing on service excellence and operational efficiency. With a passion for hospitality, you will be instrumental in enhancing the guest experience from check-in to check-out. Key Responsibilities: Lead and support Guest Services team with training Resolve guest concerns and ensure service recovery Maintain communication across teams for seamless operations Oversee room assignments and VIP accommodations Collaborate on revenue management strategies Requirements: 4+ years in guest services leadership Robust organizational and coaching skills Proficiency in Microsoft Word and Excel Knowledge of StayPMS preferred Hospitality education is an asset Join us to make a positive impact in hospitality at Fairfield by Marriott in St. John's.#J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p2abe