Student Success Representative, One Stop (Wolfville)

Position: Student Success Representative Department: One Stop Position Type: SEIU Clerk 4, Full-time Date Posted: June 1, 2026 Application Deadline: June 5, 2026 at 11:59 PM Competition #: 26-09-AU Salary: $59,675 per annum (SEIU Clerk 4) Benefits: Our total compensation package includes a defined benefit pension plan, health and dental plan, Telemedicine with Greenshield Health, health spending account, life insurance, optional life insurance, AD&D; insurance, long-term disability insurance, employee and family assistance program, tuition discount for employees and their dependents, free gym facility membership, 3 weeks vacation increasing with years of service, university paid holidays including winter break closure. What you''ll do Responsibilities Acadia University seeks four Student Success Representatives for its newly created One Stop Department , including one designated Student Success Representative position. One Stop is Acadia''s centralized hub that consolidates many essential student services in one department eliminating the need for students to navigate multiple offices across campus. These positions will serve as the primary frontline advisors and problem-solvers for students and visitors navigating the University. The One Stop Department has been established to deliver exceptional service throughout the student journey, from admission to graduation, and will play a key role in shaping the student experience. The Student Success Representatives will act as strategic student ambassadors and trusted liaisons to internal departments. They will provide comprehensive guidance and support across admissions, registration, student accounts, residence accommodations, academic policies, and student services. Given the integrated nature of enrolment and financial systems, the Representatives will work extensively within shared databases and technology platforms to process information, resolve issues, and respond to inquiries efficiently and accurately. Specific responsibilities include: Provide expert-level advice, guidance, and problem-solving support to address a wide range of student needs. Serve as a primary frontline contact for diverse students, families, visitors, faculty, and staff through in-person service, phone, email, web chat, and written correspondence. Deliver accurate and timely information regarding admissions, registration, housing, scholarships, financial aid, and student accounts. Interpret and explain University policies, procedures, regulations, and academic calendar requirements. Facilitate seamless access to University resources by advising, referring, and, when appropriate, personally assisting students in connecting with services and supports. Maintain current knowledge of student programs, services, resources, and support systems, including how they are accessed. Support residence room changes and withdrawal processes, including fee assessments, meal plan adjustments, and communication of applicable costs and deadlines. Issue official academic and financial documents, including transcripts, enrolment verifications, tax receipts, and other institutional records. Process and reconcile sensitive financial transactions, including tuition payments, awards, refunds, wire transfers, with a high degree of accuracy and accountability. Advise students on scholarship and award eligibility, funding opportunities, and the impact of academic performance and registration status on financial aid and awards. Process application fees, deposits, refunds, award entries, and other student-related transactions. Develop, maintain, and continuously improve student-facing resources, including knowledge base articles, FAQs, forms, and procedural documentation. Collaborate with academic and administrative departments to coordinate services, verify information, and enhance service delivery. Prepare, maintain, reconcile, and validate data for internal and external reporting requirements. Lead the preparation and delivery of presentations and training for faculty, staff, and student audiences regarding One Stop services and processes. Support system testing and troubleshooting. What you''ll need Qualifications University degree required; or significant directly related training, and experience may be considered. Training and experience in customer service, student services, student accounts, financial administration, conflict resolution, or related fields would be considered an asset. Demonstrated commitment to service excellence and the ability to build positive relationships with students, faculty and staff. Demonstrated understanding of inclusive, culturally responsive, and trauma-informed service practices when working with equity-deserving populations. Ability to recognize how systemic barriers such as language access, financial precarity, or disability may affect a student''s ability to navigate services. Strong interpersonal and communication skills, with the demonstrated ability to build rapport, listen actively, and engage respectfully with students from diverse cultural, social, and lived-experience backgrounds. A commitment to fostering an inclusive, respectful, and welcoming environment is essential. Experience processing and reconciling financial transactions with a high degree of accuracy, attention to detail, confidentiality, and accountability. Experience interpreting and applying policies, procedures, regulations, and business processes to resolve inquiries and achieve positive student outcomes. Solid organizational and problem-solving skills, with demonstrated sound judgment, attention to detail, and the ability to manage competing priorities and multiple deadlines in a fast-paced, high-volume environment. Demonstrated ability to work independently with minimal supervision while contributing effectively within a collaborative and team-oriented environment. Advanced digital literacy, including proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams, and Power Point), and the ability to quickly learn and effectively utilize specialized software systems such as Colleague (student information system), Slate (admission and recruitment CRM portal), Star Rez (residence portal), CS Gold (student access portal), Access, Simplicity Advocate, and other institutional technologies. Knowledge and experience in Colleague Financial and Student will be asset. For further information or to request a detailed job description, please contact Elektra Papadogiorgaki at . Apply on Kit Job: kitjob.ca/job/2puus9