Customer Service Specialist- Warehouse, Delta

**Title:** Customer Service Specialist- Warehouse **Location**: Vancouver, CAN **Description** *Support to develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies* **Responsibilities** - Support administration of customer operations plans and processes to deliver efficient logistics processes - Receive, execute and update orders via the system for assigned orders - Execute shipping verification, pricing verification and invoice verification as well as generating and distributing customer reports - Report and manage exceptions / issues assigned by other functions or directly from customer - Record information into a database or other computerized system to maintain up-to-date stock records, retrieve stored information, place/ update orders, input customer feedback and respond to enquiries such as inventory levels/ delivery schedules - Promptly support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc. - Promptly respond to customer enquiries and understand customer requirements - Collaborate with customer service, warehouse clerks, inbound/ outbound dispatcher and cartage driver to resolve issues, ensure service quality and timelines - Maintain customer contact, identify upselling opportunities and follow up on common problems - Comply with operating standards and procedures to provide superior customer service - Identify and resolve recurring issues and suggest modifications related to customer operations work methods focusing on increasing effectiveness and efficiency - May provide functional guidance, advice or training to less experienced positions **Qualifications** - Bachelor's degree preferred - Required: 3+ years in shipping/logistics/transportation/supply chain management industry - Preferred: prior experience in transportation/customer service/operations - Container drayage/port experience - Preferred: experience using transportation management systems - Attention to detail; excellent written and oral communication; proficient typing skills - Ability to prioritize and meet deadlines - Ability to multitask in a fast-paced team environment - Proficiency in all Microsoft Office products, including Microsoft Excel, Outlook, Teams - Ability to bring solutions to the team and customer **Pay range:** $22-24/hr hourly wage **Competencies for Success** - Action Oriented - Collaborates - Communicates Effectively - Interpersonal Savvy - Ensures Accountability - Resourcefulness - Global Perspective - Courageous - Situational Adaptability