Customer Service Representative, Delta

Express Employment Professionals is currently looking for an outstanding Customer Service Representative for our client in Delta, BC who is in the food distribution industry. Our client is a leading and well-established company in the western Canada region. This is a full-time permanent position for the right candidate and reporting to the Customer Service Manager.

DUTIES:
- Communicate with customers by phone, in person, and through e-mail to ensure the best service possible
- Answer customer questions regarding products, service, operation, or maintenance
- Interview clients to get information, explain services
- Process inbound customer orders accurately by following established guidelines
- Solicit or provide information as required to accurately complete customer orders, returns, shipments, and requests for product pricing and availability
- Review data to determine if orders have been numbered, coded, and processed accurately before they are released to ensure successful shipment
- Process proof of delivery for products or services, track customer orders, research missing/late deliveries
- Review data to determine if billing, accounting, and tax postings are accurate
- Initiate corrections for processing errors
- Refer complaints concerning service or product failure to appropriate departments for investigation
- Coordinate customer service needs with other departments as required to ensure customer service
- Engage in troubleshooting activities and escalate issues that impact any aspect of the full-cycle order fulfillment process
- Issue return authorization numbers per approved customer requests; track and update receipts; dispute pricing/quantity errors; and maintain list of approved return items by customer
- Receive and process orders for products or merchandise by mail, phone, or in person
- Assist in providing documentation to dispute logistics claims in order to recover costs from responsible parties
- Apply trend data to drive process improvement and avoid future charge-backs
- Create and maintain all Vendor set-ups
- Create and maintain all SKU set-ups

REQUIREMENTS:
- MUST have outstanding customer service skills
- MUST have exceptional phone mannerism
- MUST be meticulous and accurate
- MUST have strong computer skills (Word, Excel, Outlook)
- Sage Enterprise software experience preferred but not required
- Food distribution experience could be an asset but not required

Shift: Monday - Friday
Hours: 9am to 5pm

Pay Rate: Pay rate is $23.65 (some related skills) to $25.15 (perfect match). + excellent benefits + vacation + 4% RRSP Plan

If you are qualified for the position, please email you resume and introduction email/ cover letter in Word documents to: and . In the subject line, please quote "Customer Service Representative - A371VL". If your skills and experience meet with our client's requirements, we will forward your details for consideration. By submitting your resume and/or cover letter to us, you give express consent to use your details for this purpose.

Phone call to determine suitability for this and many other positions are also welcome 604-668-5899. Or pass onto friends and family to view this and other job listing: or text JOBS to same phone 604-668-5899.