Customer Service Team Supervisor Delta

Lead a customer service team to achieve high performance. Manage training, mentor staff, and resolve escalated issues within a dynamic hybrid working model focused on service excellence. In this role, you will supervise and motivate your customer service team, ensuring quality interactions and effective issue resolution. You will monitor performance, provide coaching, and contribute to ongoing skill development. Robust leadership, communication skills, and a proactive approach will help foster a culture of continuous improvement. Key Responsibilities: • Provide mentorship and performance feedback • Handle escalated customer inquiries personally • Monitor interactions for quality assurance • Educate team on service policies and standards • Support departmental initiatives proactively Requirements: • Previous experience in team management • Robust customer-oriented mindset and communication skills • Proven ability in coaching and inspiring teams • High proficiency in IT and data analysis • Quick adaptability to changing priorities Achieve customer service excellence through effective leadership, skill development, and a commitment to delivering outstanding service. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ng7ax