Customer Service Specialist (Delta)

SUMMARY We are seeking a proactive and customer-focused Customer Service Representative to join our dynamic team. The ideal candidate will play a pivotal role in strengthening relationships with existing customers, reaching out to potential clients, and ensuring smooth order processing and fulfillment. This position requires a blend of strong communication skills, organizational ability, and a commitment to delivering exceptional service in a fast-paced environment. PRIMARY RESPONSIBILITIES ➢ Customer Relationship Management: build and maintain strong, long-lasting relationships with past, existing, and prospective customers to drive customer satisfaction and loyalty. ➢ Order Processing & Support: respond promptly to customer inquiries, provide accurate price quotes, and assist in processing and tracking orders to ensure timely and correct deliveries. ➢ Data Entry & Order Management: input customer orders into the system, ensuring data is accurate and up-to-date. Assist in maintaining and updating customer databases to reflect current order status and preferences. ➢ Order Fulfillment Assistance: support the preparation of customer orders for outgoing pickups, ensuring that products are correctly packaged and ready for shipment. ➢ Customer Interaction: greet customers as needed, offering assistance with product selection and loading materials. Ensure a welcoming, friendly, and professional atmosphere that enhances the customer experience. ➢ Prioritization & Task Management: efficiently prioritize tasks to meet deadlines, ensuring a smooth flow of operations with minimal delay or disruption. ➢ Safety & Compliance: adhere to all company policies, safety procedures, and quality standards to maintain a safe and productive work environment. ➢ Teamwork & Culture: work with your assigned account manager in the field for various responsibilities and the rest of the TREECO team and continue to promote a positive and collaborative work environment. ➢ Maintain sales and marketing assets (merchandisers, samples, etc.) ➢ Attend scheduled corporate training and meetings ADDITIONAL RESPONSIBILITIES ➢ Participate in industry events such as seminars, trade shows, and client functions. ➢ Work closely with your account manager in the collection of client receivables. ➢ Assist in training new staff in product knowledge and sales techniques ➢ Attend training sessions to develop relevant knowledge and skills. ➢ Other duties as assigned. EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS ➢ High school diploma or equivalent. ➢ Multitasking & Time Management: proven ability to manage multiple tasks simultaneously while meeting deadlines and maintaining a high level of accuracy under pressure. ➢ Communication Excellence: strong verbal and written communication skills in English. Additional language proficiency is a plus. ➢ Technology Proficiency: comfort with Microsoft Office Suite (Word, Excel) and basic phone systems; quick learner with new technology and software tools. ➢ Commitment to Safety: a strong desire to maintain a clean, organized, and safe work environment at all times. ➢ Teamwork & Collaboration: ability to work effectively as part of a team, offering support to colleagues and contributing to a positive, cooperative work culture. ➢ Attention to Detail & Organization: exceptional organizational skills and a keen eye for detail to ensure accuracy in all aspects of order management, data entry, and customer service. ➢ Physical Demands: ability to lift and move materials when assisting customers with order fulfillment and loading. Job Types: Full-time, Permanent Pay: $22.00-$26.00 per hour Benefits: - Casual dress - Company events - Dental care - Extended health care - Life insurance - On-site parking - Paid time off - Vision care Work Location: In person Apply on Kit Job: kitjob.ca/job/2ol54d