Service Manager - Plumbing, HVAC, Refrigeration (Delta)

About the Role William Kelly & Sons Plumbing Contractors (1989) Ltd. is seeking an experienced and motivated Service Manager to lead our Service, Maintenance, and Warranty (SMW) division. This is a key leadership role responsible for overseeing daily operations, driving customer satisfaction, and supporting business growth through robust team management and client relationships. Working Hours - Monday to Friday: Regular hours are 7:00 AM – 3:30 PM, with some flexibility in scheduling - Includes a 30-minute unpaid lunch break - On-call availability required (24/7 rotation unless otherwise agreed) Key Responsibilities - Lead, manage, and support Service Department staff, including technicians - Plan, coordinate, and oversee all service, maintenance, and warranty activities - Ensure team objectives, productivity targets, and sales goals are achieved - Deliver exceptional customer service and maintain strong client relationships - Address customer concerns and resolve issues promptly and professionally - Develop and secure new maintenance contracts, including negotiating terms - Ensure compliance with industry regulations, standards, and company policies - Oversee scheduling, dispatching, and labour planning - Manage administrative functions including: - Service call tracking - Job costing and invoicing - Collections follow-up - Inventory tracking - Procure materials, equipment, and supplies as needed - Identify operational improvements to increase efficiency and service quality - Monitor recurring issues and implement solutions to reduce them - Conduct regular audits of work quality and customer service standards - Assist with hiring and training of new technicians - Attend job sites as needed to assess work, oversee progress, or assist with repairs Qualifications & Skills - Proven experience in a service management role (plumbing/HVAC/construction preferred) - Strong leadership and team management skills - Excellent communication and customer service abilities - Strong organizational and problem-solving skills - Ability to manage multiple priorities in a fast-paced environment - Knowledge of industry regulations, codes, and best practices - Experience with scheduling, dispatching, and job costing systems - Strong technical writing skills, with the ability to prepare accurate, detailed Incident Reports for insurance claims What We Offer - Competitive salary (based on experience) $100,000 to $110,000 - Stable, long-term employment with a reputable company - Opportunity to lead and shape a growing service division - Supportive team environment How to Apply Please submit your resume and a brief cover letter outlining your experience and interest in the role. Pay: $100,000.00-$130,000.00 per year Benefits: - Company events - Dental care - Extended health care - On-site parking - Vision care Work Location: In person Apply on Kit Job: kitjob.ca/job/2pszwd