Technical Support Analyst (Ref: 18318), Salem

Position: Technical Support Analyst (Ref: 18318) Location: Salem, VA USA, 24153 Salary: $25.33/hr. Duration: 1 Years 1 Months 23 Days - Contract Openings: 1 Deadline: 05/15/2026 Description: *** Candidates local to the Roanoke/Salem, VA area required ***100% ONSITE, NO exceptions ***MUST possess a valid driver's license and have a clear driving historyWe are seeking a Technical Support Analyst who will primarily focus working with field staff with new technology and support of devices. Roles and Responsibilities:• Work with staff to be innovative with technology to perform daily job functions. • Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams.• Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. • Ability to communicate effectively verbally and in writing with individuals and groups. • Experience working with help requesting tracking and reporting tools. • Strong Customer Service skills that include a customer first attitude.• Position is responsible for end user support. • Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. • Troubleshoot hardware and software issues. Required / Desired Skills • Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams Required - 5 Years• Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required - 5 Years • Ability to communicate effectively verbally and in writing with individuals and groups Required - 5 Years • Experience working with help desk request tracking and reporting tools Required - 5 Years• Strong Customer Service skills that include customer first" attitude Required - 5 Years • Experience with creating training documentation. Required - 1 Years • Provide computer training for field staff Required - 1 Years • Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Required - 1 Years