Moonfire Cannabis Customer Service Representative/Budtender …, Port Elgin

About Us: Moonfire Cannabis is a locally owned and operated cannabis retail store. About The Role: Moonfire budtenders are an amazing mix of product specialists, customer service superstars and brand ambassadors. Our budtenders are creative and service driven individuals, who have a passion for cannabis culture and provide a unique shopping experience for any type of customer. As the first point of contact for our guests, our budtenders will set the tone in delivering a world class guest experience through engagement, industry expertise and authentic relationship building by efficiently directing customers to their desired product, experience and price point. We have a low pressure, non-commission sales environment focused on helping our customers find their fire. Key Duties & Responsibilities: - Greet customers throughout the day in a friendly and welcoming manner - Check government issued identification of customers upon entry to the store - Effectively utilize a cannabis compliant POS system and cash register, as well as our website menu - Engage with customers to understand their needs and educate them on responsible cannabis use - Maintain a positive, friendly, knowledgeable, and hardworking attitude - Provide accurate and knowledgeable product information based on formal and informal ongoing learning - Follow Moonfire processes, procedures, policies ensuring a safe and secure work environment - Complete non-sales related tasks such as receiving, auditing, displaying, cleaning and labeling, and other tasks to support day-to-day operations - Follow manager’s directives for duties and tasks in professional and timely manner - Ability to swap between tasks at any time to ensure continued smooth operation of the store and high level of service required to delight customers - Create an engaging, welcoming environment within the store and cultivate meaningful relationships through trust and rapport with our guests to drive return business and foster the Moonfire community - Continually promote our brand and be a positive representative of the cannabis industry - Support the upkeep and cleanliness of our space in a way that propels our brand and reflects our standards Qualifications and Requirements of a Budtender: ● Able to lift and carry 20 lbs ● Able to use a step ladder ● Able to use a tablet and/or computer quickly and efficiently ● 1 year minimum of retail experience ● Sound knowledge of Cannabis plants and different strains of Cannabis ● Obtain Cannabis Retail Certificate (Cannsell) ● Successfully provide a criminal background check ● Knowledge of standards of Cannabis Retail stores set by AGCO ● Knowledge of Provincial and Federal laws and regulations pertaining to retail Cannabis ● Must be 19 years of age or older ● Able to work days, nights, holidays and weekends. *This position will primarily be working weekends and evenings* Attributes of a Budtender: ● Excellent interpersonal skills ● Passionate about the “customer experience” ● Achievement-oriented and hard working ● Punctual, Reliable, Organized, flexible, and empathetic ● Strong time management and prioritization skills ● Ability to multi-task in a fast-paced, high-volume environment ● Strong communicator who can present ideas clearly ● Cutting-edge problem solving and decision-making skills ● Entrepreneurial, collaborative, and positive attitude Job Details: - Pay starts at $19 per hour. - Shift lengths will be between 4 and 9 hours in length. - Shift times will be between 9am and 11pm. - We are looking for a part-time budtender. Pay: From $19.00 per hour Expected hours: 8.0 – 24.0 per week Benefits: - On-site parking - Store discount Ability to commute/relocate: - Port Elgin, ON: reliably commute or plan to relocate before starting work (preferred) Education: - Secondary School (preferred) Experience: - sales: 1 year (preferred) - customer service: 1 year (preferred) Licence/Certification: - Cansell Certificate (preferred) Work Location: In person Apply on Kit Job: kitjob.ca/job/2ob2ed