IT Support Analyst I-1, Dieppe

Work Location:Dieppe, New Brunswick, CanadaHours:37.5Line of Business:Technology SolutionsPay Details:$47,200 - $66,600 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Provides technology-based customer service / support for an assigned business segment and/or conducts 1st level analysis research, maintenance, and/or support of systems/applications.KEY ACCOUNTABILITIESCUSTOMERProvide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditionsEnsure change activities are performed on time, minimizing risk to the service/business environmentMonitor resources to ensure availability associated with business applications and technologyIdentify, resolve, or escalate service delivery issues and/or complaintsMaintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recoveryMaintain proficient knowledge of technology components, applications, clients/customers and business servicesPrioritize activities to ensure time invested is appropriate to the availability impactProvide seamless integration of activities and processes, recognizing system interdependenciesAct as an information source to colleagues, business partners and clients/customersEnsure prompt and timely updates to service issues, and follow through on outstanding problemsSHAREHOLDERDeliver and maintain accurate reports and documentationFollow established procedures and standardsFollow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)Maintain a secure work environment and ensure adherence to notification and escalation processesCommunicate effectively within the team relative to service issues and scheduled changesRecommend improvements and enhancements to internal departmental processesComply with well-defined enterprise technology delivery practices and standards and project management disciplinesEMPLOYEE / TEAMWork effectively as a team, supporting other members of the team in resolving critical service issuesPrioritize and manage own workload in order to deliver quality results and meet timelinesSupport a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.Participate in knowledge transfer within the team and business unitsIdentify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or teamBREADTH&DEPTHProvides front line customer service support to clients on a broad range of issuesInvestigates problems beyond own area of knowledge, applying a broad business focusAssesses level of knowledge of caller and translates information when providing assistancePrioritizes and may assign problems and service issues to other team membersCo-ordinates problem resolution and the implementation of changes in accordance with established change processesIntegrates all sources of information when providing assistance to clientsMakes independent decisions within generally defined parametersGenerally reports to a Team ManagerEXPERIENCE&EDUCATIONUndergraduate degree or Technical CertificateWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are lookingto build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate abouthelping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training&OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet#J-18808-Ljbffr