Bilingual Customer Service Representative (12 months contract), Dieppe

Job Description Midland Transport is looking for a motivated individual to work as a Bilingual Customer Service Representative (12 months contract) based in Head Office Location, Dieppe, NB. We are looking for someone who has the drive to go above and beyond the call of duty in providing Superior Quality Service for our customers. The new addition to our team will be responsible for providing one call resolution in responding to inquiries from our toll‑free customer service line as well as our website.

The position is Monday to Friday day shift.

Benefits to Joining Midland

Competitive wages

Adynamic, safe, and rewarding work environment

3 weeks’ paid vacation

Free parking onsite, fitness center open 24/7, and an onsite cafeteria

Growth and progression opportunities within Midland Transport and the large network of the JD Irving group of companies.

Responsibilities

Respond to inbound call inquiries in a professional and timely manner, with a focus on customer satisfaction

Ensure first call resolution through problem‑solving and effective call handling

Enter pickups and deliveries on a timely and precise manner

Coordinate special movement of freight, trace shipments and research adjustments

Deliver excellent customer service in accordance with the company’s values and policies

Support other team members by contributing to the team effort

Qualifications

Education Required: Minimum High School diploma

Years of Experience Required:

Bilingualism is mandatory (French and English)

Exceptional verbal, written and listening communication skills

Strong problem‑solving skills

The ability to work effectively and efficiently with both internal and external customers

Ability to work in a fast‑paced environment and handle multiple tasks simultaneously

Ability to work both independently and in a team environment

Knowledge of Microsoft Office suite

Knowledge of telephone systems and AS400 system as an asset

Post‑secondary education and call center experience in a fast‑paced environment, along with knowledge of the transportation industry are definite assets

Equal Employment Opportunity Statement We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company. However, only those candidates selected for an interview will be contacted.

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