Implementation Lead - SaaS/Enterprise Software (Hybrid - …, Dieppe

Awesome Culture Curious people, real problems Vimsoft is a place for people who love figuring things out — people who get excited by solving real problems for real customers. If you like asking “why?” and diving into tricky challenges, you’ll fit right in. A team you actually like We’re a culture for the curious: a mix of thinkers and doers who share ideas, challenge assumptions, and build things that genuinely help people — not clock-watchers ticking boxes. No politics. Just collaboration. We collaborate, we communicate, we solve problems. No one here is trying to win office politics — we’re here to build great software together. Stability & Benefits Stable, local, and proud of it Vimsoft is a locally owned company with global reach and 20+ years of consistent growth — big enough to offer stability, small enough that your work really matters. A workspace that feels good When you’re in the office, you get a space built for focus and comfort: standing desks, dual monitors, great hardware, good lighting, and all the coffee, tea, snacks, and miso soup you want. Flexibility and support Hybrid work, competitive salaries, health benefits, RRSP matching, and performance bonuses come together with a workplace people stick with — some team members have been here almost 20 years. - Implementation Lead - SaaS/Enterprise Software (Hybrid - Greater Moncton Area) How would you like to enhance the quality of a software for companies such as Major League Baseball, CBC, NBC Universal, National Networks in Europe, or French speaking RDS and TVA? Become an integral part of a growing organization that values your opinions, ideas, and encourages career development. We offer exciting opportunities in a pleasant, down-to-earth work environment at our new state-of-the-art office building in downtown Dieppe. Employees are compensated with competitive salaries and additional benefits such as parking, health benefits and RRSP matching. We are looking for career professionals with a penchant for technology and an eagerness to ensure the overall quality control of products made by the company adhering to reliability, performance, and customer expectation. Our Team Our dynamic team is based out of our Dieppe office. We develop innovative information management software for business and logistics workflows for the media industry in multiple languages and on multiple continents. Our Core Values - We enjoy We like what we do, and we create an environment where people can have fun while doing great work. - We serve Our customers are national broadcasters and major media organizations — and they trust us to help them do their jobs better. We take that responsibility seriously. - We get sh-tuff done Speed and accuracy matter. We focus on delivering real value, solving real problems, and keeping our customers moving. - We collaborate Great ideas come from open conversations. We communicate constantly, share what we learn, and rely on each other to build better solutions. Whether it's a quick Teams chat or an in office visit, we stay connected. - We guide We don’t just build features. We help customers improve their workflows, understand their operations deeply, and recommend the best way forward. Our Customers Vimsoft customers are National TV Networks, Specialty Networks, Mobile Production, and Media Conglomerates in ten countries and in multiple languages. They broadcast a variety of programs, such as national and local news, sports events, talk shows, music programs, movies, other entertainment, and advertisements. Our software manages much of the human resources and equipment logistics planning for these organizations. We evolve based on an iterative and incremental process. We are agile. Summary Vimsoft is seeking an Implementation Lead to take full ownership of customer implementation projects from kickoff through go‑live and stabilization. This is a hands‑on role. You will personally execute implementation work while leading and coordinating others where needed. You are expected to understand the details, make decisions, and take responsibility for outcomes. This is not a role with idle time between projects. When implementations are not active, the focus shifts to hands‑on contribution across teams to build knowledge, support delivery, and improve execution. You will act as the primary point of accountability for the customer and internally, ensuring implementations move forward efficiently, pragmatically, and successfully. Primary Duties - Own customer implementations end‑to‑end, from project initiation to go‑live and post‑launch stabilization. - Act as the primary point of contact for implementation‑related topics with customers. - Lead discovery sessions, requirements workshops, and solution design discussions with customers. - Actively contribute to QA, Customer Success, Product, and delivery activities between implementation projects to deepen system knowledge and support team priorities. - Perform hands‑on system configuration, validation, and setup across assigned modules. - Work directly with customers on data preparation, migration planning, validation cycles, and issue resolution. - Identify scope risks, implementation constraints, and dependencies early — and act on them. - Make day‑to‑day decisions required to keep implementations moving without waiting for executive intervention. - Coordinate and leverage internal resources (CS, QA, BA, Product, Engineering, Trainers) as needed — without relying on them to own delivery. - Troubleshoot implementation blockers by diving into details rather than escalating prematurely. - Manage implementation timelines, milestones, and customer expectations realistically. - Serve as the first level of escalation for implementation‑related customer issues. - Contribute to improving implementation practices, templates, checklists, and internal documentation. - Provide factual, no‑nonsense project status visibility to internal stakeholders when required. Minimum Qualifications - Strong experience delivering B2B software implementations in complex customer environments. - Proven ability to own outcomes — not just tasks — in ambiguous and evolving project contexts. - Comfortable doing hands‑on implementation work, configuration, and problem solving. - Strong analytical and troubleshooting skills, with a practical, solution‑oriented mindset. - Ability to communicate clearly with customers, internal teams, and leadership without over complication. - Confidence to push back when scope, expectations, or timelines are unrealistic. - Ability to work independently while collaborating effectively with cross‑functional teams. Bonus Qualifications - Experience with SaaS, enterprise software, ERP, scheduling, or resource management platforms. - Background spanning multiple roles (e.g., implementation, QA, BA, CS, technical support). - Experience delivering software to media, broadcast, operations, or logistics environments. - Exposure to system integrations, data migration projects, or complex business rule configuration. - Comfort working directly with enterprise customers and senior stakeholders. - Experience contributing to or improving delivery processes based on real‑world lessons learned. If this feels like the right fit, send your resume to — and don’t stop there. Include a short pitch or personal intro that shows us what makes you stand out. Tell us what excites you, what you’re great at, or what sparks your curiosity. We see a lot of generic, AI-generated applications — the ones with real personality and thought always rise to the top. Apply on Kit Job: kitjob.ca/job/2pdqfk