Customer Support Agent, Grindstone

Help people pay smarter for their prescriptions! Location Onsite: 111 Roberts Rd, Suite 400· Grindstone, PA 15442 Training start date: June 15th, 2026 Training hours: Monday Friday, 9:00 a.m. 5:30 p.m. EST (subject to change) Schedule flexibility preferred: Post-training schedules may include evening and weekend shiftsLooking for a role where you can make a real impact, talk to people all day (in a good way!), and build experience in healthcare and customer support? Help participants navigate a brand-new CMS program designed to make prescription costs more manageable. What we do: Help participants spread their prescription drug costs into manageable monthly payments instead of paying all at once utilizing a new, innovative program!Fully compliant program support Ledger-based accounting to track participant activity Seamless system integrations Omnichannel participant support Easy opt-in/opt-out enrollment And you get to be the friendly voice that makes it all make sense. What you'll be doing: As a support agent, you'll manage both inbound and outbound calls (about 60 70 inbound calls per day), helping participants with:Elections and enrollment Payment processing questions General prescription payment plan support Online account assistance Updating member information Who we're looking for: Friendly, confident, and professional on the phone Goal-driven and detail-oriented Comfortable multitasking (talking + typing = no problem!)Able to follow client and company guidelines precisely Familiar with HIPAA (nice to have, not required we'll train!) Available for evening and weekend shifts post-training Experience that transfers well Bilingual candidates are strongly encouraged to apply multilingual communication skills are a BIG PLUS and highly valued in this role!We love candidates with backgrounds in: Contact centers Healthcare Hospitality Retail Food service If you've ever handled customers under pressure you're already ahead! Preferred qualifications: Type at least 20 WPM Communicate clearly and confidently Think on your feet and stay calm under pressureBring positive energy and a problem-solving mindset Bilingual or multilingual proficiency strongly preferred Flexibility to work evenings and weekends as scheduled How to succeed in this role: Clear communication and accurate account notes Proper caller verification before discussing detailsA helpful, patient, and solutions-focused approach Consistent adherence to HIPAA and call standards