Care Manager, Dollard-des-Ormeaux

Job Overview The Care Manager/“Designated Care Manager” is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long‑term care and reminiscence neighborhoods. The Care Manager provides hands‑on care and physical and emotional support as outlined in each resident’s Individualized Service Plan (ISP) while maintaining a safe and comfortable home‑like environment. The Care Manager also demonstrates the Mission for Sunrise Senior Living, “to champion quality of life for all seniors,” in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents.

Responsibilities&Qualifications Essential Duties Resident Care

Review, read, notate, and initial the daily log to document and learn about pertinent information about residents.

Participate in the development of the ISPs and monthly updates.

Review designated assignments.

Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift.

Observe, report, and document symptoms and conditions of residents for changes such as skin, behavior, alertness, weight, diet, and participation in activities.

Attend daily Cross Over meetings by the lead care manager.

Notify supervisor and resident care director if a resident has increased care needs.

Inform supervisor of any resident changes in condition.

Respond to security system and resident call bells promptly and reset call bells as needed.

Greet guests, family members, residents, and team members.

Answer, direct, and/or respond to phone calls in a timely, courteous, and professional manner.

Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms.

Communicate with families and serve as a resource as needed.

Help residents maintain independence and physical safety and promote dignity of each resident, adhering to Resident Rights and Sunrise Principles of Service.

Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP.

Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.

Strive to understand and respond to each resident with empathy, mindful of the resident’s unique communication patterns or history and basic human needs.

Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment.

Ensure the established safety regulations are always followed.

Practice routinely good standard care precautions of cleanliness, hygiene, and health.

Host and engage in activities with the residents daily.

Risk Management and General Safety

Partner with the community team to ensure compliance with national/provincial regulations and risk management programs.

Practice safety procedures at all times, including PPE, fire extinguishers, Safety Data Sheets, and Lockout‑Tagout procedures.

Report all accidents/incidents immediately.

Report all unsafe and hazardous conditions or equipment immediately.

Ensure cords, carts, equipment, and other hazards are kept out of the way, not blocking exits, and compliant with fire codes.

Understand and practice proper methods for handling and disposing of blood‑borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.

Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately.

Ensure oxygen tanks are stored safely, exchanged when empty, and monitored to maintain prescribed levels.

Housekeeping and Laundry Services

Maintain and clean the resident’s room as assigned, including making beds, emptying trash, putting clothes away, spot sweeping, and mopping as needed.

Wash resident’s laundry as noted in the ISP and as needed.

Wash and fold dining room linens and napkins.

Complete assigned housekeeping tasks.

Maintain common areas in a clean and tidy manner at all times.

Dining Service

Serve meals in the dining room and work in the dining room as assigned.

Promote and ensure a pleasant dining experience during all meals.

Assist with dining room set up and cleanup as assigned.

Participate in pre‑meal meetings.

Follow residents’ diets as indicated on the ISP and Confidential Diet Board/Chart.

Observe, note, and document in the daily log any resident changes in dining habits.

Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.

Provide room service delivery as needed.

Practice safe food handling in compliance with universal care precautions at all times.

Specific Responsibilities for the Reminiscence Neighborhood Care Manager

Invite, Encourage, and Assist residents in life‑skill and life‑enriching activities as indicated on the ISP and demographic profile.

Invite, Encourage, and Assist residents to attend the afternoon social.

Incorporate the concept of‘Creating Pleasant Days’ into the resident’s daily routine.

Integrate the resident’s life skills into their daily routine.

Blend a variety of multi‑sensory experiences into the resident’s day.

Participate in monthly letters home and letter‑writing with the residents and their families.

Training and Contributing to Team Success

Participate as a member of a team and commit to working toward team goals.

Demonstrate in daily interactions with others the Team Member Credo.

Commit to serving residents and guests through our Principles of Service.

Contribute to the overall engagement programs and processes, including participating in the team member engagement survey and improvement planning workshops.

Attend regular meetings—Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.

Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini‑modules.

Comply with infection control techniques, bio‑hazard container placement, and removal procedures as listed in policies and procedures.

Maintain compliance with required training in state/province or other regulatory agencies to ensure Sunrise standards are met.

Perform other duties as assigned.

Core Competencies

Ability to react and remain calm in difficult situations.

Ability to handle multiple priorities.

Possess written and verbal skills for effective communication and an appropriate level of understanding.

Competent in organizational and time‑management skills.

Demonstrates good judgment, problem‑solving, and decision‑making skills.

Experience and Qualifications

High School diploma/GED accepted and may be required by state/provincial regulations.

CPR Certificate and First Aid as required by state/provincial regulations.

Must be at least 18 years of age.

Previous experience working with seniors preferred.

Desire to serve and care for seniors.

Ability to make choices and decisions and act in the resident’s best interest.

As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance.

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