Guest Services + Marina Agen - Accom Available-Urgent Hire …, North Pender Island

Job Description Position: Night Audit/Guest Reception (GRA) Duties and Responsibilities - Deal with reconciliation of daily sales. - Excel in accounting and variance in numbers. - Comfortable working shifts 11:00p.m. to 7:00a.m. - Looking to become an integral long term back office anchor for reporting sales. - Check arrivals for arrival times; ensuring rooms are ready & co-ordinate with housekeeping as required - Process guest arrivals and departures, including all necessary payments - Organize and ensure amenities are dealt with on a daily basis - Provide all guests with courteous, professional service during check-in, check-out, telephone inquiries, and all other contact with the guest. - Provide all guests with a sense of security by following the hotel security policies. - Able to listen and empathize with any guest who may come to voice a complaint and resolve the complaint, either on your own or, when warranted, by calling in the Manager. - Be familiar with all facilities and services within the Hotel and offer general information to guests. - Process reservations received by email for guests inquiring in absence of a Reservation Agent. - Answer the switchboard and direct calls in a proficient, courteous manner. - Ability to up sell Spa / Outlets / Marina / Activities/ Rooms - Keep the front desk and back office clean and free of clutter and garbage. - Other duties as requested Specific Job Knowledge, Skills and Abilities - Strong customer service background - Ability to maintain professionalism under pressure - Basic computer knowledge - Minimum High School Diploma - Preference given to those with direct Hotel Night Audit experience - Preference given to candidates with Post Secondary education in the Hospitality field - Knowledge of resort and surrounding area - Positive attitude and willingness to learn in a team environment. Job benefits: - Subsidized staff meals - Staff accommodation available at $10 per day - Onsite Gym Job Types: Full-time, Permanent Pay: $21.00-$22.00 per hour Benefits: - Discounted or free food - Flexible schedule - On-site gym - In office parking Ability to commute/relocate: - Pender Island, BC: reliably commute or plan to relocate before starting work (required) Experience: - Customer service: 1 year (preferred) - Hotel Industry: 1 year (preferred) Licence/Certification: - Drivers Licence (preferred) Work Location: In person Apply on Kit Job: kitjob.ca/job/2ny77w