Guest Services + Marina Agen Accom Available Urgent Hire …, North Pender Island

Job Description Position: Night Audit/Guest Reception (GRA) Duties and Responsibilities Deal with reconciliation of daily sales. Excel in accounting and variance in numbers. Comfortable working shifts 11:00p.m. to 7:00a.m. Looking to become an integral long term back office anchor for reporting sales. Check arrivals for arrival times; ensuring rooms are ready & co-ordinate with housekeeping as required Process guest arrivals and departures, including all necessary payments Organize and ensure amenities are dealt with on a daily basis Provide all guests with courteous, qualified service during check-in, check-out, telephone inquiries, and all other contact with the guest. Provide all guests with a sense of security by following the hotel security policies. Able to listen and empathize with any guest who may come to voice a complaint and resolve the complaint, either on your own or, when warranted, by calling in the Manager. Be familiar with all facilities and services within the Hotel and offer general information to guests. Process reservations received by email for guests inquiring in absence of a Reservation Agent. Answer the switchboard and direct calls in a proficient, courteous manner. Ability to up sell Spa / Outlets / Marina / Activities/ Rooms Keep the front desk and back office clean and free of clutter and garbage. Other duties as requested Specific Job Knowledge, Skills and Abilities Strong customer service background Ability to maintain professionalism under pressure Basic computer knowledge Minimum High School Diploma Preference given to those with direct Hotel Night Audit experience Preference given to candidates with Post Secondary education in the Hospitality field Knowledge of resort and surrounding area Positive attitude and willingness to learn in a team environment. Job benefits: Subsidized staff meals Staff accommodation available at $10 per day Onsite Gym Job Types: Full-time, Permanent Pay: $21.00-$22.00 per hour Benefits: Discounted or free food Adaptable schedule On-site gym In office parking Ability to commute/relocate: Pender Island, BC: reliably commute or plan to relocate before starting work (required) Experience: Customer service: 1 year (preferred) Hotel Industry: 1 year (preferred) Licence/Certification: Drivers Licence (preferred) Work Location: In person Apply on Kit Job: kitjob.ca/job/2offo7