Residential Manager (Duncan)

Job Title: Residential Manager (Duncan) Location: Duncan, BC Reports To: Director of Operations About the Role We’re looking for a dedicated and experienced Residential Manager to join our team in Duncan. As part of our leadership team, you’ll play a key role in overseeing a range of programs that support individuals in both community-based and residential settings. This position is responsible for the overall operation, quality of care, and day-to-day management of assigned residential homes. You’ll lead and support a team of support workers, ensure person-centered services are delivered with excellence, and oversee essential administrative functions such as staffing, budgeting, and compliance. Most importantly, you’ll help create a secure, inclusive, and empowering environment where individuals can thrive, build independence, and live with dignity. What You’ll Do Program & Service Delivery - Lead the day-to-day operations of residential homes, ensuring high-quality, person-centered care - Champion individualized support by aligning services with each person’s goals, needs, and preferences - Continuously assess program effectiveness and implement improvements - Promote community inclusion, life skills development, and overall well-being Staff Leadership & Development - Support recruitment, onboarding, and supervision of support workers - Provide coaching, feedback, and performance management to build a strong, capable team - Develop and manage staff schedules to ensure consistent, quality coverage - Foster a positive, respectful, and collaborative team culture Operations, Compliance & Risk Management - Manage program budgets responsibly, ensuring effective use of resources - Maintain accurate documentation and reporting in line with agency and regulatory requirements - Ensure compliance with all applicable legislation, policies, and licensing standards (CLBC) - Respond to incidents, concerns, and emergencies with professionalism and urgency - Participate in audits, inspections, and quality improvement initiatives Relationship & Stakeholder Management - Build strong relationships with families, caregivers, and community partners - Collaborate with healthcare professionals and external agencies - Keep senior leadership informed through regular updates and reporting About You Qualifications - Diploma or degree in Social Services, Psychology, Human Services, or a related field (preferred) - Minimum 2 years of experience in community living or residential care is preferred - Previous leadership or supervisory experience is an asset - Valid Class 5 Driver’s Licence - Current First Aid certification - Valid TB test Skills & Abilities - Strong understanding of person-centered planning and support practices - Solid experience with budgeting and administrative responsibilities - Excellent leadership, communication, and problem-solving skills - Highly organized with the ability to manage competing priorities in a fast-paced environment Working Conditions - Primarily office-based, with regular visits to residential homes - Flexibility to work occasional evenings, weekends, or be on-call as needed - Dynamic environment that requires responsiveness and sound decision-making Schedule Monday to Friday 9am to 4pm Apply on Kit Job: kitjob.ca/job/2pax8n