Customer Experience Associate (Duncan)

Location: Duncan, British Columbia, Canada | Hours: 15 | Line of Business: Personal & Commercial Banking | Pay: $22.00 - $27.21 CAD Job Overview As a Customer Experience Associate at TD Canada Trust, you will manage a broad range of customer service transactions, advise customers on suitable banking solutions, and build a positive, diverse and equitable work workplace while serving as a frontline member of the banking team. Responsibilities - Process financial transactions such as deposits, withdrawals, and bill payments according to standard operating procedures, industry regulations, and the bank’s Code of Conduct. - Identify and evaluate customer needs to recommend appropriate banking solutions while exercising discretion with confidential matters. - Respond to and resolve customer concerns using established procedures, escalating non‑standard activities when necessary. - Achieve assigned goals by promoting banking solutions and completing business processes accurately and on time. - Engage personally with customers to clearly explain banking solutions and processes. - Support team effectiveness and contribute to a positive, diverse and equitable workplace through active participation in performance development. - Assist team members by respecting coworkers, maintaining dedication, and keeping everyone updated on routine activities. - Deliver quality customer experiences and identify opportunities for operational improvement. Qualifications - High school diploma and/or 1+ years of relevant experience. - Undergraduate degree or equivalent is an asset. - Strong administrative, organizational, planning, and time‑management skills suitable for a fast‑paced environment. - Hands‑on knowledge of Microsoft Office (Word, Excel, Outlook) and internet usage. - Self‑motivated initiative and strong attention to detail while managing multiple priorities. - Effective verbal and written communication skills, able to connect calmly, courteously, and effectively with diverse audiences. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ppj2e