Customer Support Agent- Entry Level (Remote), Edmonton

At Long View Systems, we are a trusted information technology company based in Calgary, Alberta. We support organizations across North America with services like cloud solutions, cybersecurity, and day-to-day IT operations.

We work closely with companies such as Microsoft and Cisco, which reflects the level of quality and reliability we bring to our work. We have built a team environment that values consistency, clear communication, and people who are willing to learn and grow.

We are hiring for a fully remote position open to candidates anywhere across Canada.

This is an entry-level role, but it is an important one. You will be the first point of contact for customers, so how you communicate matters. We are looking for someone who is patient, clear, and willing to learn. You do not need years of experience, but you do need to show up consistently and take the work seriously.

From our experience, the people who grow in this role are the ones who listen carefully, stay calm under pressure, and focus on solving problems rather than just responding.

• Responding to customer inquiries through chat, email, or support systems
• Assisting with basic questions, account issues, and general support requests
• Escalating more complex issues to the appropriate team
• Keeping accurate records of customer interactions
• Following company guidelines while still communicating naturally
• Learning systems and processes to improve over time

• Clear and professional communication
• Willingness to learn and take feedback
• Ability to stay organized and manage time
• Comfort working independently in a remote environment
• Basic computer skills and ability to navigate systems
• No experience required, but a strong work ethic is important

• Fully remote role open anywhere across Canada
• Flexible work schedule
• Health, dental, and vision coverage
• Paid vacation and personal time off
• Retirement savings plan with company support
• Ongoing training and development
• Work-from-home equipment or allowance
• Employee support program
• Opportunities to grow into more advanced roles