Receptionist (Edmonton)

Experienced Physiotherapy Clinic Receptionist / Physiotherapy Assistant Evolution Physiotherapy is Hiring! We are looking for an experienced and professional Receptionist / Physiotherapy Assistant to join our busy and growing physiotherapy clinic. The ideal candidate must have previous experience working in a physiotherapy, chiropractic, massage therapy, or other healthcare clinic setting and be comfortable managing a fast-paced front desk environment. Experience billing to Alberta Blue Cross, Telus eClaims, Sun Life, and other insurance providers, as well as experience using, will be considered a strong asset. Responsibilities - Greet and assist patients professionally and warmly - Answer and manage multi-line phone calls efficiently - Schedule, reschedule, and confirm appointments accurately - Manage patient bookings, cancellations, recalls, and waitlists - Perform direct billing to insurance companies and handle payment processing - Work with MVA, WCB, and extended health benefit claims - Liaise professionally with insurance adjusters, case managers, and law offices regarding patient files and documentation - Maintain accurate patient records and clinic documentation - Use for scheduling, billing, chart management, and administrative tasks - Coordinate with physiotherapists, massage therapists, chiropractors, and other practitioners - Assist physiotherapists with patient flow and physiotherapy aiding duties as needed - Set up and clean treatment areas and equipment - Guide patients through prescribed modalities under physiotherapist direction - Assist with clinic laundry, towel cleaning, and maintaining overall clinic cleanliness - Help maintain a clean, organized, and skilled clinic environment throughout the day - Assist with general administrative and office duties as required Qualifications - Minimum 1–2 years of experience working in a physiotherapy or healthcare clinic - Previous experience with preferred - Excellent typing speed and strong computer/data entry skills - Experience assisting physiotherapists or working as a physiotherapy assistant is an asset - Strong understanding of direct billing, insurance claims, MVA, and WCB processes - Experience communicating with insurance adjusters and lawyers is an asset - Excellent communication and customer service skills - Strong organizational and multitasking abilities - Professional phone etiquette and attention to detail - Ability to work independently and in a team environment - Proficiency with Microsoft Office and general computer systems What We’re Looking For - Friendly, confident, and professional personality - Ability to handle a busy clinic environment efficiently - Strong problem-solving skills and initiative - Reliable, punctual, and detail-oriented - Someone who genuinely cares about patient experience and teamwork If you are experienced, motivated, and enjoy working in a positive healthcare environment, we would love to hear from you. Tuesday to Friday 2 pm to clinic closing/ Saturday 9 am to 4 pm is must for availability. Please apply only if you have such availability. Pay: $16.00-$18.00 per hour Application question(s) - Are you legally eligible to work in Canada? - How many years of experience do you have working in a physiotherapy, chiropractic, massage therapy, or healthcare clinic? Please mention the clinics you have worked at in the past. - Which direct billing portals have you worked with? (Example: Alberta Blue Cross, Telus eClaims, Sun Life, Provider Connect, etc.) - Do you have experience handling MVA and WCB patient claims? Please explain briefly. - Are you comfortable working in a fast-paced clinic environment while multitasking between phones, scheduling, billing, and patient support? - Do you have experience assisting physiotherapists with physiotherapy aiding duties such as setting up modalities, cleaning treatment rooms? - Are you available to work evenings and Saturdays? Work Location: In person Apply on Kit Job: kitjob.ca/job/2o2suu