Library Services Assistant, Forest Heights Community …

Customer Experience Part-Time Position: Days, evenings, and weekend availability required; approximately 21 hours per week Unionized Position Existing Vacancy Who we are Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values are a reflection of who we are and what we strive for as a library. The principles of equity, inclusion and belonging are present in all that we do. Everything from our spaces to our services is designed to value diversity, foster belonging and respect individual needs. What we offer - Comprehensive benefits - Reliable pension - Learning and development - Innovative culture - Paid time-off What you will do The Library Services Assistant provides a high level of customer service for all members of the community. This position is responsible for delivering reference, readers’ advisory, and technology support services, and services related to the circulation of materials. The position holder also performs a variety of duties in support of public service delivery. In this role you will: - Connect customers to information, including community, and internal resources - Ensure smooth customer access to borrower services through membership registration, check in and out and renewing library materials, explaining policies and procedures and granting exceptions when appropriate, and the effective resolution of standard customer account issues and conversations - Provide basic instruction to customers on the use of the library catalogue, print and electronic resources, public computer workstations, and printing and photocopying services - Assist in the promotion of library initiatives and community events through material displays and poster boards - Assist in the facilitation of select programming activities, in coordination with the Programming Outcomes team What you bring - Post-secondary diploma in a relevant field of study - 6-12 months of library or customer service experience - Good written communication skills, including the ability to assess customer needs, listen, respond, and/or refer as required - Ability to work in a team setting as well as independently - Basic to intermediate technology skills with the ability to learn new technologies How to apply If you are interested in this position, please send your resume and application form to Human Resources via by Tuesday, May 26, 2026. Please quote Library Services Assistant, Forest Heights Community Library (Part time) in the subject line. To print a copy of our application form, go to kpl.org/jobs. We encourage applications from candidates who reflect the diversity of the Kitchener community. Kitchener Public Library is committed to employment equity and creating a workplace that reflects the values of inclusion and accessibility. Accommodations are available throughout the recruitment process upon request. Pay: $26.74-$31.28 per hour Work Location: In person Apply on Kit Job: kitjob.ca/job/2ny7m2