Cogeco Remote Technical Support Agent Edmonton

Become a Technical Support Agent with Cogeco Connexion and engage directly with our valued customers. Solve technical challenges while providing best-in-class service in a work from home workplace. You will play a critical role in ensuring customer satisfaction through effective troubleshooting and support. This position calls for individuals with at least two years of experience in a technical support capacity, alongside a customer-focused mentality. Flexibility in work hours, particularly during peak times, is essential. Key Responsibilities: • Troubleshoot and resolve customer service issues effectively • Maintain accurate logs of customer interactions and resolutions • Engage with training and workshops on current technologies • Support customer care initiatives with incident management • Document operational issues for process improvement Requirements: • Minimum 2 years in technical support experience • Proficient in Slack, Google Apps, Jira • Bilingual proficiency in English and French • Understanding of wired and wireless networking protocols • Positive attitude towards continuous learning in customer service Utilize your expertise to enrich customer experiences with Cogeco Connexion’s dedicated support team. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2nhe0w