Dynamic Customer Support Representative in Food Service …, Edmonton

Elevate customer satisfaction as a Customer Support Representative in the restaurant technology sector! Engage users through chat, email, and phone, providing insightful solutions to their challenges. As a pivotal team member, you will educate customers on the software platform and enhance their understanding of its capabilities. Your empathy and problem-solving skills will be crucial in ensuring customer retention while fostering a cooperative environment. Key Responsibilities: • Manage customer inquiries as the first point of contact • Provide empathy-driven support across various communication channels • Create training resources for effective product use • Monitor and report recurring issues and support requests • Collaborate actively with peers for knowledge sharing Requirements: • 1-2 years in a technical support setting • Strong written and verbal communication skills • Background in web and mobile application support • Resourcefulness and detail-oriented troubleshooting skills • Ability to quickly learn and adjust to product changes Utilize your skills to support customers and contribute positively to this dynamic team in the food service technology space! #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2niq49