Guest Services Agent - Chateau Nova Yellowhead, Edmonton

Are you passionate about creating memorable guest experiences? Do you thrive in a fast-paced environment where no two days are the same?

At Chateau Nova Yellowhead, we are looking for a friendly, professional, and guest-focused Guest Service Agent to join our Front Office team. As the first point of contact for our guests, you play an important role in creating a welcoming atmosphere and ensuring every guest feels valued from check-in to check-out.

This is a full-time position that includes a variety of shifts, including weekdays, weekends, mornings, evenings, and mid-shifts.

Why Join Nova Hotels? At Nova Hotels, we believe hospitality starts with people. We are proud to foster a supportive, team-oriented workplace where employees are valued, respected, and encouraged to grow.

We offer:

Competitive wages Extended health benefits for full-time employees Staff hotel rates across Alberta, Saskatchewan, and the Northwest Territories Friends&Family hotel discounts Employee discounts at food&beverage outlets Opportunities for growth and development within Nova Hotels A welcoming and collaborative team environment

About the Role Reporting to the Front Office Manager, the Guest Service Agent is responsible for delivering exceptional guest experiences while ensuring the smooth day-to-day operation of the front desk.

You will welcome guests with professionalism and warmth, assist with reservations and guest inquiries, handle check-ins and check-outs accurately, and help create a positive and memorable stay for every guest.

Successful candidates are adaptable, dependable, team-oriented, and passionate about hospitality.

What You'll Be Doing

Welcome guests in a professional, friendly, and engaging manner

Provide exceptional customer service throughout the guest experience

Check guests in and out accurately and efficiently

Handle reservations, room changes, and guest requests using the hotel PMS system

Respond professionally and effectively to guest concerns or issues

Utilize up-selling techniques to maximize guest satisfaction and hotel profitability

Maintain a clean, organized, and professional front desk environment

Communicate effectively with guests, team members, and leadership

Follow all front office policies, procedures, and Nova Hotels standards

Report maintenance, safety, security, or suspicious concerns promptly

Assist teammates and support overall front office operations as needed

Participate as a member of the hotel Health&Safety team

Perform additional duties and projects as assigned

Qualifications

Must be legally entitled to work in Canada

Fluent in spoken and written English

High School Diploma required

Post-secondary education or hospitality training is considered an asset

Experience&Skills

Previous hotel or hospitality experience is considered an asset

Experience using a PMS, POS, or switchboard system is an asset

Strong communication and interpersonal skills

Excellent problem-solving and guest service abilities

Comfortable working in a fast-paced environment

Strong computer and telephone skills

Positive attitude with the ability to remain professional under pressure

Dependable, flexible, and able to work varied shifts

Team-oriented with a willingness to support others

Knowledge of the local community and attractions is considered an asset

Physical Requirements

Long periods of sitting with occasional standing and walking

Occasional bending, crouching, or lifting up to 10 lbs

Extended periods working on a computer and telephone

Work Environment This role operates in a busy front desk environment with regular interaction with guests, visitors, and team members. Guest Service Agents must be comfortable working in a fast-paced hospitality setting and handling situations with professionalism and confidence.

About Nova Hotels Nova Hotels is a Canadian, family-owned and operated hotel management company based in Western Canada. With hotels located throughout Alberta, Saskatchewan, and the Northwest Territories, we are committed to delivering exceptional hospitality, outstanding service, and a welcoming experience for both our guests and employees.

At Nova Hotels, we want every guest and every employee to feel like part of our family.

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