Bilingual Customer Retention Specialist Position Edmonton

Drive customer loyalty as a Bilingual Customer Retention Specialist in a fully remote setting. This full time role focuses on enhancing client experiences through effective communication. You will act as a proactive point of contact for clients, managing escalated cases and identifying opportunities for cross-selling. Your strong organizational skills will help maintain effective communications with various departments, ensuring customer concerns are addressed swiftly. By understanding and responding to client needs, you'll foster engagement and satisfaction. Key Responsibilities: Address all inbound and outbound client escalations promptly Deliver excellent customer service through tailored solutions Monitor and resolve potential retention issues proactively Develop robust relationships with clients, guiding them to meet goals Keep CRM data accurate and up-to-date Requirements: Experience in a call center setting preferred Bilingual proficiency in French and English Exceptional verbal and written communication skills Organizational skills and ability to multitask Strong problem-solving capabilities needed Utilize your bilingual expertise and customer focus to excel in this impactful remote position. Apply on Kit Job: kitjob.ca/job/2ok77a