Jasper House Bungalows Front Desk Agent, Edmonton

Jasper House Bungalows is currently accepting applications for the 2020 summer season. We are looking for experienced staff to start in May until mid‑October. We offer onsite accommodations, an end‑of‑season bonus, and a fun, energetic atmosphere.

Location: Jasper, AB.

Position Summary:

The front desk agent is a key part of the overall success. This role is the first and last point of contact for guests. It requires a strong outgoing personality, meticulous attention to detail, and a passion for interacting with guests from around the world. Successful candidates can work well with others and independently.

Responsibilities

Greet guests in a friendly manner and follow the check‑in procedures.

Process payments and post accurately to guest accounts.

Follow set policies regarding cash handling.

Ensure the front desk is neat and orderly stocked with all necessary items.

Maintain records and files.

Communicate with other departments in a friendly and professional manner.

Be aware of local attractions, activities and restaurants to make recommendations for guests.

Handle incoming phone calls and other guest communications.

Accurately communicate with other shifts regarding issues arising from day‑to‑day operations.

Track and document daily occurrences.

Assist with laundering towels.

Answer all incoming guest questions.

Carry out other duties as required.

Qualifications

Previous experience in a customer service role.

Strong communication skills in English, both written and verbal.

Ability to work all shifts including weekends, mornings, evenings and holidays.

Diploma in hospitality or related courses (asset).

Ability to work in a fast‑paced environment.

Demonstrated strong customer service skills.

Minimum of 1 year experience in front desk operations.

Job Type:

Full‑time Salary:

$15.00– $16.00 per hour

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