Customer Experience Associate - Inviting Applicants who …, Edmonton

Rémunération $22.00 - $27.21 CAD

Entreprise TD Canada Trust, Edmonton, Alberta, Canada.

Poste Customer Experience Associate

Responsabilités

Process financial transactions like deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities as necessary.

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.

Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Qualifications

High school diploma and/or 1+ years of relevant experience.

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands‑on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Éligibilité Ce poste est ouvert aux personnes identifiant comme Premières Nations (statut et non‑statut), Inuit et Métis. Pour d’autres opportunités, veuillez consulter le site carrière de TD.

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