Front Desk Operations Team Lead, Edmonton

Enhance guest experiences as a Front Desk Manager at a resort. Direct daily operations, staff supervision, and guest interactions to achieve high service standards.

This on-site position requires 3 to 5 years of relevant experience in hospitality. You will develop policies, recruit and supervise staff, and conduct performance reviews. Key responsibilities include addressing customer needs, organizing events, and maintaining inventory efficiency to ensure smooth operations.

Key Responsibilities:• Direct front desk team and daily operations • Recruit, train, and supervise front desk staff • Address and resolve guest complaints promptly • Organize events and manage schedules • Maintain an efficient inventory system

Requirements:• 3–5 years in hotel or resort management • Successful completion of secondary school • Strong organizational and leadership skills • Ability to navigate customer service challenges • Experience in developing operational procedures

Foster a welcoming environment by leading front desk operations and enhancing guest satisfaction through effective management and support. #J-18808-Ljbffr