Client Service Representative - Work From Home, Edmonton

Overview We partner with unions, credit unions, associations, and their members across Canada to provide permanent benefits that protect what matters most. Our focus is on serving working families and ensuring every child has the coverage they need. We’re now expanding our team and looking for motivated, people-driven individuals to grow with us.

What You’ll Do

Be the first point of contact for families, guiding them through their permanent benefits program with care and professionalism.

Explain benefit options clearly and effectively over Zoom.

Ensure accurate and compliant documentation.

Maintain long-term client relationships through consistent follow-up.

Work collaboratively with team members to improve efficiency and service delivery.

What We’re Looking For

Must be legally authorized to work in Canada

High school diploma or equivalent (post-secondary an asset)

1+ year of experience in customer support, administration, or client-facing roles preferred

Key Skills

Strong verbal and written communication skills

Excellent organizational and documentation abilities

Adaptability in a fast-paced environment

Problem-solving mindset with attention to detail

Collaborative and team-oriented attitude

Why Join Us?

Comprehensive Benefits

– dental, prescription coverage, travel insurance, and more

Flexibility&Freedom

– fully remote with a schedule that fits your lifestyle

Career Growth

– structured training and performance-based advancement opportunities

Rewards&Recognition

– incentive trips and performance bonuses

Positive Culture

– inclusive, supportive environment where your contributions are valued

How to Apply If you’re ready to build a career that combines purpose, flexibility, and growth, apply today to take the first step toward your future.

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