Technical Support Specialist at Catalis (Edmonton)

Elevate your technical skills as a Technical Support Specialist with Catalis in Edmonton, Alberta. Deliver exceptional service to ensure client satisfaction and efficient problem resolution. In this onsite role, you'll join Catalis, a leader in SaaS solutions for municipal governments. Your responsibilities will include managing customer support cases, maintaining documentation, and troubleshooting technical issues. Your proactive communication will enhance the overall user experience while collaborating with other teams to resolve concerns swiftly. Key Responsibilities: • Own and manage customer support cases effectively • Maintain documents of issues, resolutions, and procedures • Address escalated issues with productive solutions • Provide timely updates to customers on issue progress • Conduct troubleshooting for technical challenges Requirements: • Bachelor’s degree in information systems or related field • 2–3 years of software support experience • Familiarity with SaaS solutions and basic databases • Strong problem-solving and communication skills • Ability to effectively manage multiple tasks with detail Bring your technical expertise and strong communication skills to support Catalis's mission. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ont2c