Office Manager (Edmonton)

The Office Manager is responsible for all aspects of office routines and clerical duties for residents and employees in the retirement residence. The role will assist in maintaining a safe and secure environment for residents, visitors, and other staff members. Responsibilities - Respond to resident or family member inquiries/concerns and ensure appropriate action is taken within decision‑making authority and/or bring to the attention of the General Manager - Oversee and coordinate front desk staff - Participate as a member of the work team and provide support to other team members - Maintain a complete set of accounting records for the residence - Prepare all resident billings - Handle all queries concerning billings and payments from residents and/or their family members - Perform payroll duties necessary for the calculation of accurate wages and salaries of all staff - Maintain employee records of hours worked, days absent, vacation, statutory holidays and sick time - Prepare bank deposits - Welcome and orient new residents, family members and other visitors - Effectively communicate and interact with residents, family members, visitors and volunteers in a courteous and professional manner - Understand and follow all health and safety policies and procedures (including residence’s fire and safety programs). Work safely to reduce the risk of injury to self, other staff members and residents. Promptly report all actual or potentially hazardous situations - Sort incoming mail daily for distribution to residents and other departments and manage outgoing mail - Organize workflow through administrative office, coordinate meetings and schedule appointments as required Qualifications - Minimum of 2 years’ related experience - Successful completion of post‑secondary diploma or certificate program in financial management or bookkeeping - Previous accounting/bookkeeping experience - Previous experience in a retirement or health‑care environment considered an asset - Empathy for and understanding of the needs of seniors and/or individuals with disabilities - Ability to interact with all levels of staff, residents and their family members, and other professionals with a high degree of patience and tolerance - Good communication skills (both written and verbal) - Initiative, good judgment and supervisory abilities - Good computer skills including proficiency in Microsoft Office with a working knowledge of Excel and Word Equal Opportunity Statement We are an equal chance employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email or call 1-888-663-6448. Apply on Kit Job: kitjob.ca/job/2pbc2o