Live-In Resident Manager (Edmonton)

About the Opportunity We are seeking an experienced and community-oriented Live-In Resident Manager to oversee day-to-day operations at our current 55+ active living apartment building. The successful candidate will take ownership of this new community; fostering a vibrant, social and active community, ensuring the property is well‑maintained, and delivering exceptional service to our residents and guests. The property is an exciting and new rental apartment in an established neighborhood that represents a first‑rate rental experience, centrally located and connected to a wide range of public and natural amenities. A key feature of the building is its ample and well‑appointed amenities, which include a full‑service fitness and yoga centre, a coffee and conversation room, crafting and wood working areas, a lounge and entertainment room with expansive south‑facing patio, and a private dining room for parties and events. The focus of the Live‑in Resident Manager is to program these spaces to create an active, social and vibrant living environment. This is an energetic, hands‑on role that blends customer service, event planning, and leasing, maintenance coordination, and daily property management duties. As the on‑site representative of the company, you will play a key role in shaping the living experience for residents and shepherding the long‑term reputation of the company and the building. Key Responsibilities - Provide professional, courteous, and prompt service to all residents, prospects, and visitors. - Foster a sense of community through engagement initiatives, resident social events, scheduling classes, and open communication. - Maintain positive relationships to encourage lease renewals, enhance resident satisfaction and uphold the building's reputation. - Market available suites through online listings, signage, and local outreach. - Conduct property tours with prospective residents and manage the waitlist. - Screen applicants in accordance with company leasing criteria. - Prepare and execute lease agreements, renewals, and move‑in/move‑out documentation. - Follow up with all leads and maintain up‑to‑date leasing records. - Conduct regular inspections of common areas, building systems, and grounds to ensure safety and cleanliness. - Respond to resident inquiries, maintenance requests, and complaints with empathy and efficiency. - Coordinate and oversee vendors, including Adrock’s maintenance division, for cleaning, landscaping, snow removal, preventative maintenance, and unplanned service calls. - Schedule and supervise suite turnover activities, including cleaning, painting, and repairs. - Perform light maintenance, touch‑up painting, and cleaning as needed. - Work with head office to support rent collection, lease deposit processes, and to manage delinquencies in accordance with company policy. - Assist in preparing annual operating budgets and reviewing vendor invoices. - Regularly review the rent roll to ensure accurate and up‑to‑date information. - Prepare monthly site reports detailing occupancy, maintenance activities, and resident feedback. Work with the Property Manager to review and comment on monthly cash‑flow reporting. - Uphold and enforce building and company policies, bylaws, and standards. - Respond promptly to after‑hours emergencies, including maintenance issues, noise complaints, and urgent resident concerns. Maintain availability during evenings, weekends, and holidays as required. Qualifications - Minimum 2 years of property management, hospitality, or customer service experience (multi‑family preferred). - Post‑secondary education in Business, or a license in Property Management are considered assets. - Proficiency with Microsoft Office and web‑based systems. - Strong customer service mindset and interpersonal communication skills. - Excellent problem‑solving, decision‑making, and conflict resolution abilities. - Highly organized with strong time‑management and multitasking capabilities. - Self‑motivated and dependable, able to work independently with minimal supervision. - Flexible schedule and ability to live on‑site full‑time. - Ability to handle confidential matters and maintain professionalism at all times. Pay $60,000.00-$80,000.00 per year Experience - Property management: 2 years (required) Work Location In person Apply on Kit Job: kitjob.ca/job/2pbj28