Information Technology Support Specialist (Edmonton)

Your challenges ? The role involves the following tasks and responsibilities : - Create, Receive, Monitor, Maintain and Resolve work tickets ; - Imaging, Setup, and Support of computer(s), monitor(s), mobile device(s) ; - Maintain on-site presence at designated service locations to support end users ; - Software installation, support and make sure it is compliance with Schneider standards ; - Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment ; - Training end users on how to operate office automation equipment as requested ; - New hire orientation including show user how to work on IT assets daily basis, debrief Schneider policy(s) such as security policy, usage etc. ; - Hardware platform troubleshooting and management ; - Software platform troubleshooting and management ; - Perform secure password management for all provided passwords ; - Support access to corporate network/wireless and applications (both on network as well as over VPN) ; - Coordinate execution of tasks with guidance from Service Desk representatives or other IT support groups; - Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking ; - Identify, gain approval, and enter all project(s) as assigned by your manager into project tracker ; - Assist with different regional projects for designated service locations, act as local hand and feet support; - Other duties as assigned by your manager. What do we expect from you ? The minimum required skills necessary for this role : - Experience providing desktop and on-site IT support in a corporate environment ; - Strong knowledge of hardware, software, mobile devices, and networking fundamentals ; - Ability to troubleshoot and resolve technical issues efficiently and independently ; - Experience with imaging, deployment, configuration, and maintenance of IT equipment ; - Familiarity with Microsoft environments, VPN connectivity, wireless access, and standard office technologies ; - Strong understanding of IT security practices and password management ; - Ability to support printers, scanners, video conferencing equipment, and other office automation tools ; - Excellent interpersonal and customer service skills with the ability to train and support end users ; - Strong organizational skills with the ability to manage tickets, inventory, and multiple tasks simultaneously ; - Team player mindset with the ability to collaborate across IT support teams and regional projects ; - Proactive attitude with a willingness to take ownership and continuously improve processes. What can you expect from TMC ? TMC is an international high-tech consultancy company that brings expertise to their clients in order to support them with the realization of their technological challenges. As such, TMC is operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster changing technological world. At TMC we believe that people are the driving force behind technological innovation. That is why we want to create the best possible conditions for tech talents to thrive in. We offer you a challenging and stimulating work environment in which you can be the director of your own career. As an Employeneur you are part of our TMC family. Next to our outstanding technical expertise, fun and engagement are meaningful parts of our culture. Why choose for Employeneurship ? We are truly unique thanks to our Employeneurship model which is a true innovation for the High Technology consulting business. It is the business relationship of the 21th century for high skilled technical professionals. It is built around 5 main pillars : - You will have a permanent employment contract, offering you stability and security ; - You will get to know your market value and have a share in the profit your work generates thanks to the individual profit sharing ; - We will support you with a one-on-one coaching and trainings designed to help you develop your entrepreneurial skills ; - The competence cells structure, provides you with a strong meaningful and relevant network ; - The entrepreneurial lab: a playground for new ideas and a potential launching for start-ups. TMC is an equal chance employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply on Kit Job: kitjob.ca/job/2pbqaf