Customer Service Representative I (Edmonton)

Customer Service Representative I Sport and Wellness, Campus Services Competition No. 26.05.109 Category Salary Closing Date Casual (less than 35 hours per week) MSU Band B (Steps 1-8): $20.039 - $29.154 per hour. June 7, 2026 Category Casual (less than 35 hours per week) Salary MSU Band B (Steps 1-8): $20.039 - $29.154 per hour. Closing Date June 7, 2026 About Us MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities. Our comprehensive undergraduate university offers 55 programs to more than 20,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world. Opportunity MacEwan University is seeking Customer Service Representative I’s for casual opportunities with our Sport and Wellness department. Reporting to the Supervisor, Customer Service, you will provide high-quality front-line service to the guests of MacEwan University Sport and Wellness in a friendly, welcoming manner that promotes a sense of belonging for all individuals and groups coming to the facility, including students, employees, and the public at large. Key responsibilities include - Monitoring and coordinating access into and throughout the facility; - Identifying customer needs and recommending appropriate services; - Completing registration and maintenance processes for memberships, parking, locker rental, towel service, courses and services, and pro shop sales; - Managing equipment rentals and set up, laundry and other cleaning; - Responding to First Aid emergencies; - Completing risk management procedures; and - Responding to customer inquiries, concerns, and complaints. Skills You will have: - Strong written and verbal communication skills; - Organizational and time management skills, with high attention to detail; - Problem-solving and conflict management skills; - Interpersonal skills, with the ability to work with a diverse range of clients and colleagues; - The ability to work without direct supervision and remain calm under pressure, in a fast-paced environment; and - Proficiency with computers and various software, including Microsoft Office, Google Drive, and SharePoint. Qualifications - A minimum of a 1-year college certificate in physical education, public relations or a related field. - A minimum of 1 year of experience in customer service, financial transactions, and the fitness and physical education fields. - Certified in Intermediate First Aid/CPR C and Automatic External Defibrillator. - Certification in Oxygen Therapy would be considered an asset. - Experience with IntelliManager software would be considered an asset. - An equivalent combination of education and experience may be considered. Position Requirements - This position is on campus only. - The ability to work a flexible schedule, including earlier mornings, evenings, weekends and holidays. - The successful incumbent will be required to obtain a Police Record Check with a Vulnerable Sector Check at their own cost. Benefits When you become part of the MacEwan University team, you will enjoy a market-competitive salary. Our total compensation package includes: - Competitive base pay - Continuous learning culture - Opportunities for career growth How to Apply To apply, please head to our MacEwan University Opportunities Page, select the job opportunity and click Apply Now. If you require assistance, please contact us at [email protected]. If you are experiencing technical difficulties when submitting your application, please try submitting through a different browser (i.e., Safari, Firefox, Chrome, etc.). If the issue persists, please send a screenshot of the error message to [email protected] so we can assist and ensure your application is received. This position is included under the MacEwan Staff Union Collective Agreement. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Apply on Kit Job: kitjob.ca/job/2pccca