HR Employee Resource Centre (Clerk V) (Edmonton)

Overview Title: Clerk V (ERC) Division: Human Resources – Employee Resource Centre Location: Edmonton, AB or Calgary, AB Salary: $3,087.00 - $3,735.00 Bi-Weekly Job Class Number: Relocation: Relocation assistance will not be provided for this position. Reporting to the Supervisor, Employee Services & Programs, we are seeking a Clerk V to join the Employee Resource Centre in Edmonton or Calgary. The Clerk V is part of the team responsible for providing a One ATCO employee experience in relation to inquiries on Human Resources programs, practices, pension, benefits, pay, timecards, etc. Responsibilities - Respond to all employee inquiries and requests relating to employment, HR programs, practices, pension, benefits, pay, timecards, etc. - Ensure that customers’ questions are fully addressed and support the team with complex/difficult questions - Obtain feedback from stakeholders on relevant content to address employee issues/inquiries - Follow through to ensure that each case is fully resolved within our existing SLAs - Prepare employment packages (new hire, termination, retirement, employment leaves etc.) - Collect, review, track and forward forms/documents to internal or external 3rd parties as required - Escalate requests to third party vendors for information - Coordinate and prioritize the flow and distribution of incoming employment changes, confirming necessary documentation and signatures - Complete vacation and payroll investigations as required - Administer HR/ Employee Programs as required - Review inquiries into ERC and determine gaps/missing information and appropriate audience - Monitor and identify trends in employee inquiries - Continually review and maintain up-to-date and relevant information on internal and external sites and document templates - Prepare and analyze reports for internal and/or external stakeholders as required - Seek opportunities to create and simplify HR processes to improve customer service and meet client needs Qualifications - Post-Secondary certificate or diploma in HR Administration - 5-7 years HR administration experience - Strong written and verbal communication skills - Advanced Microsoft Suite experience - Ability to prioritize and organize workload to meet strict deadlines - Experience in handling sensitive and confidential information - Professional, approachable and customer service oriented - Basic knowledge of legislation such as Human Rights, the Workers’ Compensation Act, the Freedom of Information and Protection of Privacy Act - Possess robust interpersonal skills and the ability to establish and maintain effective working relationships with all interested stakeholders - Proficiency with the Microsoft Office suite of products (including Excel) - Ability to interpret and apply corporate policies and procedures, and collective agreements - Commitment to ongoing professional development and continuous learning, and adherence to a professional Code of Ethics We would like to thank everyone for their application; however, only those being considered for an interview will be contacted. This position is administered under CU Inc and Canadian Energy Workers Association Collective Agreement, Job Posting provisions. CU Inc. is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. ATCO is proud to be an equal opportunity employer. Visit our website for more information. ATCO is an equal opportunity employer. #J-18808-Ljbffr Required Skill Profession Human Resources Apply on Kit Job: kitjob.ca/job/2pde2d