Catalis Technical Support Specialist Role Edmonton

Join Catalis as a Technical Support Specialist in Edmonton, Alberta, and play a vital role in client interactions. Use your technical know-how to resolve software issues swiftly and professionally. As part of the Catalis team, you'll engage directly with customers, ensuring that their software support needs are met promptly. You'll document reported issues, manage escalated problems, and utilize your strong communication skills to keep clients updated. This position offers a unique prospect to work within a energetic and cutting-edge setting. Key Responsibilities: • Manage all customer support cases with professionalism • Document issues and resolutions for consistency • Troubleshoot technical problems effectively • Provide updates on ongoing support issues • Collaborate with teams for seamless service transitions Requirements: • Bachelor’s degree or equivalent experience • Basic knowledge of Microsoft Windows and SaaS • 2–3 years experience in software support roles • Strong attention to detail and problem-solving skills • Ability to interact effectively with clients Leverage your skills in a supportive role at Catalis to enhance municipal services. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pfab2