Bilingual Customer Support Representative BGIS, Edmonton

Enhance your career as a Bilingual Customer Support Representative at BGIS, delivering exceptional service in English and French. This fast-paced role ensures client satisfaction through effective communication and prompt support.

As a key member of the Operations Centre, you'll be providing front-line assistance to clients regarding their building maintenance needs. Your responsibilities include managing service requests through various channels and creating work orders for a seamless experience. BGIS seeks candidates who excel in a dynamic environment, meeting key performance metrics to ensure client satisfaction.

Key Responsibilities:• Learn client account details and service management systems • Handle inbound service requests through calls and emails • Accurately prioritize service requests for timely fulfillment • Communicate effectively with facility managers and service providers • Maintain client confidentiality and conduct work professionally

Requirements:• High school diploma and business-related course • Proficiency in English and French communication • Basic understanding of facility operations is an asset • Strong customer-service orientation and organizational skills • Experience in a client-focused environment preferred

Develop your skills in customer service and bilingual communication at BGIS, where you'll address client needs promptly and effectively. #J-18808-Ljbffr