Call Centre Agent (x4), Edmonton

PLACEMENT TYPE : Temporary / Temporary to Perm

COMPENSATION : $23.00/hour

LOCATION : 100% In-office

DRESS CODE : Business casual

HOURS : Monday to Friday, 8:15am - 4:30pm

The Service Alberta contact centre serves as the main reception/phone line of the entire Government of Alberta.

The Service Alberta contact centre is a very large contact centre with many different programs running at any given time.

The most common program that the Information Officer will be asked to support is the MyAlberta Digital ID program or (MADI)

MADI is a unique digital ID that allows citizens to access Government services.

Supporting this program will require the Information Officer to receive inbound calls from citizens regarding setting up their My Alberta Digital ID, resetting their passwords, creating login credentials, navigating the website, or answering any other questions they may have.

Other programs they may be asked to support include but are not limited to: Education services, wildfire resources, financial assistance programs, campground services, registry services, and more

MUST HAVES QUALIFICATIONS:

3+ years of customer service experience, someone who has dealt with complex customer service situations

Mature individual that is capable of diffusing heated situations

Extremely articulate and polished verbal communication skills

Must be tech-savvy and able to learn new softwares quickly

LIKE TO HAVE QUALIFICATIONS:

Previous call centre experience

Previous government or banking experience

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