Service Manager (Edmonton)

Overview Brandt is currently seeking a Service Manager for our Fort McMurray Construction and Forestry location. The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident mechanics. What You Will Be Responsible For - Managing service workflow - Enforcing standards, policies, and reporting practices are followed to established standards - Development and management of the Service Department budget to meet financial and operational goals - Preparing quotes for customer work orders; opening & closing work orders - Inspect/operate customer equipment as part of resolving concerns/diagnostics - Monitor service revenue and expenses monthly - Ensure work is performed according to established safety and industry standards - Reviewing employee performance against goals on an ongoing basis - Maintain a high-performance Service team through hiring, training, coaching, mentoring, and performance management in a safe environment What We Look For - Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels - Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others - Must be able to travel to customer worksites, and as required, operate and work on or around heavy equipment - Must be proficient in using work-related desktop applications and web-based productivity applications - Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently - A recent driver/'s abstract will be required - Demonstrates a strong commitment to occupational health and safety - 5-7 years’ progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years’ management/supervisory experience in the heavy duty equipment industry) - Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership - Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals - Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers What We Offer - Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions. - Continuous Learning: through on-the-job training and educational opportunities. - Opportunities for advancement within a growing company that values initiative and teamwork. - Comprehensive advantages coverage: including health, dental and more to support your wellbeing. - Retirement savings programs: Pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p9uk5