Service Administrator - Bilingual(French) Contract (Parsons …, Edmonton

This is a contract role that will end September 30, 2026. The Company is part of the Diploma Healthcare Group (DHG), a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland. Somagen Diagnostics Inc. was founded over 30 years ago in Edmonton and has grown to become Canada’s largest independent provider of medical diagnostic technology to laboratories, hospitals and clinics. Somagen is the exclusive Canadian distributor for many of the world’s most respected diagnostic product suppliers such as Polymedco, Phadia, and Sakura. Our technical sales organization provides leading support solutions and has consistently achieved sustained growth even during challenging economic times.Vantage Endoscopy and AMT Surgical are leading sales‑focused distribution organizations specializing in high‑tech niche diagnostic and therapeutic medical products focused on Endoscopy/GI Suite, GI Clinics and Hospital Operating Rooms across Canada. We are a high‑energy, fast‑growing company with a dynamic philosophy and corporate culture. Our Service Centres perform all aspects of equipment repairs and maintenance. As we grow, we are looking to add an upbeat, energetic, qualified individual to join our Service team to connect our customers, our Service team and our Commercial teams.What you’ll do

Receive, document, prioritize, and resolve service requests from internal teams and external customers. Create and manage Service Work Orders for loaners, demo devices, new equipment inspections, repairs, and preventative maintenance. Schedule and dispatch Field Service Representatives (FSRs) and support weekly field planning.Issue Return Material Authorizations (RMAs) and prepare service quotes. Respond to customer inquiries via phone and email in a professional and timely manner. Review, close, and invoice Service Work Orders while maintaining accurate records. Coordinate with the Service Centre team on picking slips and equipment returns.Allocate, track, and document service loaner equipment. Create and maintain preventative maintenance schedules for active service agreements. Support compliance with Vendor Service Bulletins and required reporting. Assist FSRs with parts ordering, transfers, and logistics. Maintain service databases and complete internal reports accurately and on time.Perform other related duties as assigned. Requirements

Administrative certification or College Diploma; experience in customer service or technical service is preferred. 2–3 years of experience in a Service Centre or customer service role is an asset. Bilingual proficiency in English and French, with excellent verbal and written communication skills.Exceptional attention to detail; highly organized and able to prioritize multiple urgent requests in a fast‑paced environment. Strong analytical and problem‑solving abilities. Demonstrated customer service orientation. Ability to work independently and collaboratively within a team. Positive attitude and resilience under pressure.Proven ability to multitask and adapt in a dynamic environment. Preferred Skills&Certifications

Proficiency in Microsoft Office Suite (Word, Excel, Teams, Outlook) is required. Experience with ERP/order entry systems such as Spire, Microsoft AX, and SharePoint is preferred. Mechanical, electronic, or scientific knowledge is considered an asset. What’s in it for you

Diverse and dynamic teams with challenging and exciting work. An opportunity to have a real impact on our business. A great range of social activities. Employee referral program. And so much more. Job Details

Job type: Fixed‑term contract. Pay: $52,000.00–$59,000.00 per year. Location: Western Distribution and Service Centre – 9220-25 Ave NW, Edmonton, AB T6N 1E1. Hybrid work model. In person required for regular on‑site work. Hours: Full time, with hybrid work flexibility. Eligibility: Must be eligible towork in Canada and will be subject to a background check and reference checks.

#J-18808-Ljbffr